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Tune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorley

Dive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm of leadership that values empathy, authenticity, and genuine connections.

Why You Can't Miss This Episode:

• Inspirational Stories from the Frontlines: Valerie McSorley shares her journey of empowering women and fostering connections in the digital age, offering valuable lessons on resilience and innovation.
• Empathy at the Heart of Service: Discover how a heart-centered approach to leadership can elevate customer experiences and enhance team dynamics, especially in remote and hybrid work environments.
• Practical Leadership Strategies: Learn actionable strategies for bridging the gap between management and frontline agents, emphasizing the importance of listening and supporting your team.
• A Motivating Call to Action: The episode concludes with a powerful challenge to listeners, encouraging personal growth and the fostering of positive workplace cultures.

Transform Your Leadership Approach:

This episode is more than just a discussion; it's an invitation to rethink leadership in the contact center industry. By prioritizing empathy and authenticity, you can create a more engaged, motivated team and drive exceptional customer experiences. Join us on "Quality Perks" for insights that inspire change and lead with heart.

Learn more about BPA Quality at BPAQuality.com.

If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.

As always, Have a Quality Day!

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Did you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session.

🔍 What You’ll Discover:

🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer communications, share invaluable insights on the critical role of empathy in written interactions within the contact center.

Speakers:
Karyn Dupree, BPA Quality
Neal Eggers, BPA Quality
Special Guest: Leslie O’Flahavan, Principal and OwnerPrincipal and Owner of E-WRITE

🗓️ Agenda Recap:

1️⃣ Empathy in Written Interactions: Dive deep into the nuances of conveying empathy in written formats, including emails, chat, and social media, and understand its direct impact on customer experience.

2️⃣ Coffee Break: Enjoy a virtual coffee break as you delve into the latest trends in contact center quality monitoring, training, and customer experience management. Discover what fuels our conversations.

3️⃣ Q&A Session: Get answers to your burning questions about empathy, written communications, and more from our panel of experts.

Learn more about BPA Quality at BPAQuality.com.

If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.

As always, Have a Quality Day!

Send us a text

🔁 “Quality Perks” Session Now Available for Replay If you couldn’t join us live, don’t worry! The insightful session of “Quality Perks” featuring BPA Quality’s Karyn Dupree, Neal Eggers, and special guest Daniel Reed with HB Home Services is now available for replay.

💡 Revisit the Insightful Discussion on “Is the Art of Conversation Dead?” Our panel of experts delved into this thought-provoking topic, exploring the intricate balance between digital communication and the human touch in customer service. It’s a must-watch for professionals keen on enhancing customer experience and quality assurance.

🔗 Why Watch the Replay?

• Access valuable insights from industry leaders.
• Discover strategies to elevate your customer interactions.
• Learn from the experiences of seasoned professionals in the field.

📅 Available Now on YouTube

📢 Share with Your Network Know someone who would benefit from this discussion? Share the replay with them. It’s an invaluable resource for anyone interested in keeping the art of conversation alive in our digital world.

#CustomerExperience #QualityAssurance #EventReplay #BPAQuality #DigitalConversations

Learn more about BPA Quality at BPAQuality.com.

If you would like to be a guest, please email Karyn Dupree at Karyn.Dupree@BPAQuality.com.

As always, Have a Quality Day!