Ben Williams from JOYnt, Ben discusses the evolution of consumer payments, focusing on some of the limitations of traditional direct debit, the role of open banking, and the growing need for flexible, consumer-led payment experiences.

The conversation explores how payment behaviour data can improve affordability insight, reduce fail payments, and deliver better outcomes for both consumers and businesses.

More insights and videos at https://www.ro-ar.com

In this discussion with James Crouch from Opinium we chat about insights into public perception of the UK collections industry, researched for the Credit Services Association.

Key topics include the challenges of maintaining a positive reputation, the role of clear communication, and the impact of the cost-of-living crisis.

The conversation highlights the value of ongoing public perception research and the opportunities for the collections industry to improve its public image through targeted communication and advocacy. It also touches on the use of data and AI tools for enhancing industry practices.

More insights and videos at https://www.ro-ar.com

An update with futurist and psychologist Graham Norris on how organisations and individuals should think about rapid change.

A focus on AI’s transition from hype to deployment, the behavioural risks of over-reliance, and how firms can maintain judgement and differentiation as AI becomes normalised.

More insights and videos at https://www.ro-ar.com