As we look toward the next decade of business, how will the intersection of technology and human connection evolve? I sit down with Yinka Adeyinka to forecast the future of Customer Experience. We delve into why CX must be viewed as a valuable long-term engagement rather than a transactional necessity.

In this episode, we go beyond buzzwords to explore practical applications of CX in building resilient organisations. We highlight why leaders must develop strong listening skills and foster diverse perspectives to truly understand the future needs of their customers. Whether you are an experienced executive or an emerging leader, this conversation challenges you to look past today's stability and prepare for tomorrow's disruption.

00:00 - Intro: Leading at the Edge of Change

03:00 - Yinka’s Journey: From Accounting to CX

09:30 - Qualities of CX Leaders

15:29 - CX vs. Customer Service: Knowing the Difference

18:45 - "Innovate or Die": Why Stability is Temporary

24:38 - Complementing Stability and Innovation

28:52 - Three Kinds of People in Organisations

39:47 - Identifying and Harnessing Emerging Technologies

What is the single most important trait for leading in an age of constant disruption? Mushambi's advice is to stay highly adaptable.

In this episode of Ready/Next, we’re joined by Mushambi Mutuma—a tech leader, speaker, author and innovation expert trusted by the likes of Facebook, Salesforce, and Coca-Cola.

Mushambi breaks down why adaptability is the ultimate competitive edge in an era of rapid change. We explore the five core traits of #adaptability every leader needs to cultivate; foresight, resilience, curiosity, agility, and care —and how to use them to stay relevant, outmaneuver giants, and thrive through disruption.

Join the conversation and share with a leader building for tomorrow.

#ReadyNext #Leadership #Adaptability #Innovation #FutureOfWork #DigitalTransformation #TechLeadership

What happens when artificial intelligence meets human creativity?

In this episode of Ready Next, we’re joined by Adebola Olomo—a dynamic voice at the intersection of marketing, technology, and inclusion. Adebola is the founder and CEO of Deefrent Media, was formerly at Hubspot and is an ambassador for women in AI. She brings a global perspective on how Artificial Intelligence is transforming marketing as we know it.

Together, we explore the powerful role of curiosity in navigating change, what marketers and creatives need to hold onto in an AI-driven world, and how businesses can adopt new technologies without losing their human touch.We also dive into the ethics of AI, the importance of representation in tech, and what it means to lead with both innovation and integrity. Whether you're a marketer, business leader, creative, or just curious about what's next—this conversation is for you.

🎧 Tune in to hear:

* How AI is reshaping marketing from the inside out

* Why emotional intelligence and storytelling are more valuable than ever

* Practical ways teams can start using AI to boost creativity and efficiency

Join the conversation.

Share with someone navigating the future of work and creativity.

#ReadyNext #AIinMarketing #MarketingPodcast #CreativityAndAI #FutureOfWork #WomenInAI #DigitalMarketing #InclusionInTech

00:00 Intro

02:17 Adebola's Journey into Marketing and Technology

03:01 How to Harness Curiosity

04:10 AI's Impact on Marketing Strategy

07:22 AI and Job Displacement

08:38 The Human Element in AI-Driven Marketing

13:56 Insights from Adebola's Books

18:35 Diversity, Ethics, and Bias in AI

25:32 The Importance of Representation in AI

27:52 Craft and Skills in the Age of AI

31:10 AI Adoption in Traditional Industries

37:41 Practical AI Use Cases in Business

40:43 The Future of AI in Marketing

42:59 Conclusion and Final Thoughts