Reimagining Customer Support: AI Implementation, Inclusive Hiring, Remote Collaboration w Rachel Wu
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Reimagining Customer Support: AI Implementation, Inclusive Hiring, Remote Collaboration w Rachel Wu
-
Narrated by:
-
Written by:
About this listen
Meet Rachel Wu, Senior Manager of Technical Support at Iterable. With over a decade of experience, she's navigated everything from software engineering to retail sales before landing in customer support. Her journey may seem unconventional, but it’s this blend of skills that makes her a standout in the field.
In the video, Rachel dives deep into the essence of customer support - how it's all about solving problems, building relationships, and keeping things personal. She highlights the importance of premier support, where agents become more than just problem solvers. They’re partners who deeply understand customers' businesses, making interactions more seamless.
No reviews yet