Relational Service Design with Dennis Vergne
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Relational Service Design with Dennis Vergne
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About this listen
In this episode, Kyla sits down with Dennis Vergne, a systems improvement consultant based in London, to explore the concept of Relational Service Design and why it’s critical for transforming public services. Dennis shares his journey from a youth recreation worker in the Netherlands to consulting on complex service systems across health care, social care and the prison system. Together, they discuss how factory-logic thinking has infiltrated human services, the problems with fragmentation and practical ways to shift towards more relational, human centered approaches.
Guest Bio
Dennis Vergne is a systems improvement consultant and co-owner of a UK based Consultancy called Basis Ltd specializing in transforming public services.
Resources Mentioned
- Relational Service Design
- Burrtzorg Model: Self Managing Nursing Teams
- School of Moral Ambition
- Viarpi Cartoon
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