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Retail Untangled

Retail Untangled

Written by: Inside Retail
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Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

© 2025 Retail Untangled Economics
Episodes
  • Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth

    Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth
    Nov 17 2025

    In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities.

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    21 mins
  • Episode 30: Personalise or perish: The high stakes of retail relevance online

    Episode 30: Personalise or perish: The high stakes of retail relevance online
    Jul 22 2025

    In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.

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    21 mins
  • Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX

    Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX
    Apr 30 2025

    In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers.


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    31 mins
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