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Kyle Majchrowski and Jon Grant engage in a deep conversation with Jami Momberger, the Senior Director of Patient Experience at St. Luke's in Boise, Idaho. Jamie shares her journey into healthcare and her passion for improving patient experiences through empathy and human connection. The discussion covers the importance of understanding what patient experience is, the need for empathy in healthcare, and the innovative framework of humanizing healthcare. Jamie shares an example process of bedside handoffs and how they can be transformed to include patients in the conversation, fostering trust and connection. The conversation also highlights the challenges of implementing change in healthcare practices and the importance of intentionality in designing impactful processes that prioritize people.

Takeaways

Standardization in healthcare can coexist with humanity.
Humanizing healthcare involves caring for both patients and staff.
Trust is built through intentional connection and communication.
Small changes can lead to significant improvements in healthcare.
Intentionality in processes enhances emotional impact.

rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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Kyle and Jon engage with Margarita de Monterrosa, a senior project architect, discussing her journey and how she is developing the next generation of the workforce. Margarita emphasizes the importance of people skills, creating a supportive work environment, and the ripple effect of caring leadership. She shares insights from her unique project experiences, highlighting the significance of trust, communication, and powerful conversations in fostering a positive team culture.

Takeaways

· Trust and communication are foundational to successful projects.

· Powerful conversations can deepen relationships at work.

· Caring leadership can have a ripple effect on team culture.

· Life happens, and flexibility in the workplace is crucial.

· Building friendships at work can lead to better project outcomes.

rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant

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Jon Grant and Kyle Majchrowski talk to Joseph Myers who delves into the complex nature of trust and distrust, exploring how these emotions are processed in the brain. They discuss the neuroscience behind trust, the development of TrustFinder, and the importance of understanding individual triggers for trust and distrust in personal and professional relationships. The conversation emphasizes the need for effective communication and the role of language in fostering trust within teams, particularly in team dynamics. They discuss the importance of understanding emotional triggers and the role of the amygdala in trust-related responses. Myers introduces the concept of the three P's: Problems, Predicaments, and Puzzles, as frameworks for addressing various challenges in team settings. The discussion emphasizes the need for practical applications and practices to navigate trust effectively, rather than relying on oversimplified models. The conversation concludes with insights on how to foster a supportive environment for building trust within teams.

Takeaways

• Trust and distrust are processed in different parts of the brain.
• Trust is a decision, while distrust is a feeling.
• Trust is not a one-size-fits-all formula; it's individual.
• Empathy plays a crucial role in understanding others' trust needs.
• Teams can benefit from separating problems, predicaments, and puzzles.
• Building trust requires intentional practices and frameworks.

https://www.trustxdistrust.com/

rippleintent.org
www.linkedin.com/in/kylemajchrowski
www.linkedin.com/in/jongrant