What really counts as a claim? When does a concern become a notifiable circumstance, and what happens after you contact Lawcover? Through practical examples and straight‐talking guidance, we lift the lid on claims, unpack common misconceptions, and outline the steps you can take to manage issues early and with confidence.

• Claims 101

Capacity issues extend well beyond wills. From property transactions to litigation and settlements, this episode examines where solicitors go wrong, what the courts expect, why capacity must be reassessed throughout a matter, and how to protect yourself.

• Beyond Instructions: What to do when client capacity is uncertain

• Ryan v Dalton; Estate of Ryan [2017] NSWSC 1007
• Petrovski v Nasev; The Estate of Janakievska [2011] NSWSC 1275
• Kerr and anor v Badran and anor Estate of Badran [2004] NSWSC 735
• Zorbas v Sidiropoulous (No 2) [2009] NSWCA 197
• Weller v NSW Legal Services Commissioner [2022] NSWCATOD 67
• Sowmi v Master Electrical Services Pty Ltd [2024] NSWSC 176
• When a Client’s Mental Capacity is in Doubt: A Practical Guide for Solicitors

As convenient communication apps become embedded in legal practice, new risk issues are emerging. This episode explores the hidden hazards behind everyday tools, from lost records to waived privilege, and shares practical strategies to help lawyers balance convenience with smart risk management.

• What App: Smarter app use to reduce legal risk