In this episode, we explore why your online reputation matters more than ever in today’s digital-first world. From customer reviews to public feedback, we break down how trust is built—or lost—before a conversation even begins. Learn why online reputation management isn’t about being perfect, but about being present, responsive, and consistent. A must-listen for businesses that want to stand out, build credibility, and turn public perception into a powerful growth advantage.

Host Maya Singh is joined by brand reputation strategist Ravi Sharma to discuss how online reviews, customer feedback, and public perception directly impact trust, conversions, and long-term success. They also talk about how using a CRM for reputation management helps businesses monitor reviews, respond faster, track customer sentiment, and build a consistent brand image across multiple platforms.

Whether you’re a small business owner, founder, or marketing professional, this episode breaks down practical strategies to protect your reputation, turn feedback into opportunities, and stay ahead of competitors.

Tune in to learn how the right CRM for reputation management can transform your online presence into a powerful business asset.

In this episode, host Sarah Donovan talks with customer experience strategist Michael Grant about how the Missed Call Text Back feature is changing the way businesses communicate with customers. They explain why instant acknowledgment matters, how missed calls directly impact sales, and why automated follow-up messages help recover leads that would otherwise be lost.

Listeners will learn how this simple tool improves customer trust, boosts engagement, and increases conversion rates—while running in the background 24/7. Whether you manage a small business, a busy service company, or a growing sales team, this episode breaks down the practical benefits of using Missed Call Text Back to stay connected and responsive.