In this episode of The Carolina Fire Watch, we take an in-depth look inside the QVC Distribution Center fire, one of the largest structure fires in North Carolina history, and break down what it took to manage an incident of this scale.

We’re joined by Chief Cooke, who helps set the tone by explaining the VFD district, the response area, and how the initial request for assistance quickly expanded into a massive, multi-agency operation. From early decision-making to mutual aid coordination, this episode highlights the leadership, communication, and command challenges that come with large-scale incidents.

🔥 In this episode:

Inside the QVC Fire: What made this incident unique

How the response grew from local to statewide mutual aid

Leadership and command considerations during long-duration events

Lessons learned that apply to departments of all sizes — career and volunteer

Carolina Fire Wire: recognizing departments across NC, including a Davie County shout-out

This Month in NC Fire Service History: the rollout of computer-aided dispatch (CAD) at Charlotte Fire in 1988

Bucket Brigade: a fun, rapid-fire segment to wrap things up

Whether you’re a fire chief, officer, firefighter, or dispatcher, this conversation offers real-world insight into incident management, preparedness, and collaboration when it matters most.

🎧 Listen to the full episode on all major podcast platforms

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