S1E12 Rethinking Management: Exemples in the Public sector
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S1E12 Rethinking Management: Exemples in the Public sector
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About this listen
The public sector also needs to adapt to an increasingly complex reality. Doing more with less requires a well-developed model for organizing, governing, and leading that is suited to the situation. This episode presents criticism of New Public Management and explains why there is a need to shift from mechanical, cost-focused control to a more human and dynamic model centered on value creation. Such a change is necessary to reduce silo-based lock-ins, build trust and engagement, and meet the complexity of today’s environment, including the need to handle uncertainty and rapid change.
We argue that, even in the public sector, it is crucial to shift the focus from “do I have the budget for this?” to “is this the right thing to do?”—while still acknowledging the need for budget documents and the reality of limited resources for serving citizens. Examples include Buurtzorg and NAV, a government agency that supports jobseekers and people on sick leave.