S2E21 - how to avoid Communication Problems

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S2E21 - how to avoid Communication Problems

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how to use the "conversations for action" model (Fernando Flores) in understanding how best to avoid communication problems in project management.
about the four steps in the communication process for getting things done: requesting; committing (or refusing); submitting (or sabotaging); and accepting (or refusing).
and about the importance of the 'conditions of satisfaction' that drive each step in the process.

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