S2E3: Great CX is Based on Data & Discipline
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S2E3: Great CX is Based on Data & Discipline
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About this listen
Designing a business (product or service!) based on assumptions of what your customers like or dislike can be a huge misstep. Jon and Andi talk in this episode about how to ask great questions of your clients or customers, how to get to the heart of the problems they face, and how to prioritize those problems.
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