"Saying NO without saying NO"
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"Saying NO without saying NO"
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About this listen
Saying No Without Saying No – Setting Boundaries in Customer Success
Saying “no” to a customer can feel risky—but done right, it actually builds trust.
In this episode of Beyond Renewals, we dive into one of the most valuable (and underrated) CS skills: setting boundaries while still being a trusted partner. I share 5 practical ways to say no without damaging the relationship, plus a few scripts you can start using right away.
Whether you’re dealing with unrealistic requests, feature demands, or scope creep—this one’s for you.
🎯 Why saying yes isn’t always customer-centric
🛠️ Tactical phrases and mindset shifts
🤝 How to balance empathy with clarity
Let’s make boundaries your new CS superpower.
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