How do you scale a clinic without burning out or breaking what made it special?

In this episode, Dr Todd Cameron sits down with rural GP owner Dr Ben Nally for a deeply honest, practical conversation about what it really takes to scale a General Practice, especially when you’re doing it in a small, regional community with limited workforce, tight margins, and very public accountability.

You’ll enjoy a grounded walkthrough of what happens when a clinic starts in the red, runs on goodwill instead of systems, and slowly — deliberately — transforms into a thriving, sustainable business that serves both patients and the people running it.

Ben shares the uncomfortable early lessons, the small strategic wins that created momentum, and the leadership mindset shifts that allowed the clinic to grow from 2–3 FTE GPs to a team of 14+, without burning out the owners or losing the soul of the practice.

This conversation speaks directly to owners who feel the weight of responsibility — to patients, staff, and community — but don’t want to sacrifice their health, family, or sanity to keep the doors open. It reinforces a core truth: sustainable growth doesn’t come from doing more yourself; it comes from better systems, better people, and clearer leadership.

Stop reacting, start leading intentionally, and build a practice that actually supports your life, not consumes it.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:57 - The realities of running a practice in a rural community
2. 03:30 - GP Ownership as community leadership, not just business
3. 10:31 - Buying into a legacy practice (and knowing what to change and what not to break)
4. 13:16 - Mechanics of turning a struggling clinic around and how small wins create momentum
5. 16:44 - How intentional investment in people, leadership, and the physical clinic environment unlocks growth from 2.3 FTE GPs to 8.5+ FTE

ABOUT BEN NALLY

Dr Ben Nally, JCCA, MBBS, FRACGP is a Practice Owner, General Practitioner, Post Graduate Diploma in Anaesthetics

WHERE TO FIND BEN NALLY

Website: https://cgpmansfield.com.au/doctors-and-staff/#ben

Website: https://cgpmansfield.com.au/

Missed the previous Episode?

Listen to Episode 87 here: Scaling Clinics Without Losing Lifestyle: How Mary & Sean Did It

🎯 Book your free Practice Growth Call here: https://smc.expert/Personalised-Practice-Audit-PC

What does sustainable growth really look like when you’re building a clinic outside a major metro area with limited workforce supply, rising pressure, and no margin for error?

In this episode, Todd sits down with Dr Mary Wyatt and Dr Sean Stevens, owners of two thriving practices in WA, to unpack the unfiltered reality of scaling from a single Greenfield clinic to two high-performing sites, including a respiratory clinic during COVID and rapid expansion to 8.5 FTE GPs. They share what worked, what didn’t, and what most Clinic Owners underestimate when they try to grow.

From recruitment bottlenecks and ownership alignment, to why culture beats strategy when things get hard, this conversation is packed with lessons for GP owners who feel stuck at a ceiling or are scared of breaking what they’ve already built.

If you’re running a clinic in an MMM town, juggling leadership with clinical work, or wondering whether you’re actually set up to scale, this episode will give you clarity, confidence, and a blueprint grounded in real-world experience.

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 01:03 - The shift from GP to business owner (and why most owners underestimate it)
2. 06:42 - How decisive leadership and strong systems accelerate growth under pressure
3. 15:40 - The ownership structure that protect the business from internal friction and create stability for managers and staff
4. 25:47 - The biggest mistake owners make when opening a second clinic
5. 30:39 - How disciplined decision-making protects you from bad expansion deals

Missed the previous Episode?

Listen to Episode 86 here: From Transactional to Transformational: The GP Standard That No App, Pharmacy or Walk-In Clinic Can Replace

General Practice is under pressure like never before. Pharmacies, nurse-led clinics, telehealth platforms and government-funded walk-in centres are all positioning themselves as “GP alternatives” - and it’s leaving many Practice Owners anxious, frustrated, and questioning how they stay relevant and sustainable.

In this episode, Dr Todd Cameron sits down with Dr Sachin Patel for a candid, at times uncomfortable, but deeply important conversation about standards in General Practice and why the future of GP clinics won’t be won through speed, volume, or transactional medicine.

Instead, they unpack what actually makes General Practice indispensable: transformational care, deep relationships, strong professional standards, and leadership at the patient, practice, and community level.

This is not just theory. It’s a call to lift the bar — clinically, culturally, and commercially — so your clinic becomes the place patients choose, teams want to work in, and communities trust.

If you’re feeling pressure from competition, workforce challenges, or a system that seems stacked against General Practice, this conversation offers something rare: clarity and control. It reminds you that the future of your clinic isn’t decided by politicians or platforms — it’s shaped by the standards you choose to lead by.

Listen in, reflect honestly, and ask yourself: Are we building a transactional clinic … or an indispensable one?

In this episode of the Scale My Clinic Podcast, you’ll learn:

1. 00:00 - The threat of transactional medicine and why GPs are playing into it
2. 02:59 - Why transformational care is something no shortcut provider can replicate or replace
3. 12:05 - Professionalism inside the practice and why ownership starts with standards
4. 20:58 - Thinking beyond the consulting room and understanding the strategic advantage of genuine community leadership
5. 24:06 - Defining a 10/10 GP experience and raising the bar year after year

Missed the previous Episode?

Listen to Episode 85 here: NFE: The Leadership Rule That Transforms the Owner–PM Relationship Overnight

🎯 Book your free Practice Growth Call here: https://smc.expert/Personalised-Practice-Audit-PC