In this episode of Scam Rangers, Ayelet Biger-Levin joins Kate Griffin, Director of Inclusive Finance at the Aspen Institute, to discuss the monumental work of the National Task Force on Fraud and Scam Prevention. Over the past year, Griffin has led a diverse coalition of 80 institutions, ranging from financial giants like JPMorgan Chase and Capital One to tech leaders like Google, Meta, and Apple, to develop a unified strategy against the global scam epidemic.

Griffin pulls back the curtain on the "ambitiously pragmatic" approach required to bring competitors and government agencies to the same table. She explores the delicate balance of inclusive finance, explaining how fraud prevention measures can inadvertently create barriers for low-income households. The conversation covers the task force's strategic decision to bypass the "blame game" of liability to focus on immediate prevention, the role of cross-sector information sharing, and the emergence of the Southeast Asian Scam Center Strike Force. This episode provides a high-level look at how policy, private sector action, and human values are converging to dismantle the business model of modern scammers.

• The "Yes And" Moment: Griffin highlights that while progress in private sector investment and government policy is worth celebrating, the fight requires sustained, concerted action across the entire scam lifecycle.
• Neutral Facilitation: The Aspen Institute’s role as a neutral third party allowed for "hard conversations" between sectors like telcos and banks that often point fingers at one another.
• Bipartisan Momentum: Fraud has become a rare point of total bipartisan agreement in Washington; the scammers "do not ask who you voted for," leading to the creation of the Stop Scams Caucus in Congress.
• The Scam Lifecycle Framework: The task force’s recommendations are organized around the scam lifecycle, focusing on suppressing activity, disrupting infrastructure, and empowering victims through better response and support.
• Pragmatic Policy: The episode details how the task force's work influenced the U.S.’s first-ever national strategy for financial inclusion and continues to brief Capitol Hill on drafting future anti-scam legislation.

For more information about the task force visit: https://fraudtaskforce.aspeninstitute.org/

Read the national strategy document: https://static1.squarespace.com/static/671a80aa4a84f2359ce4d360/t/690e1fe9c5c80642162575a5/1762533353206/FraudTFReport_Digital_Final+%282%29.pdf

Follow Kate Griffin on LinkedIn : https://www.linkedin.com/in/katedgriffin/

Ayelet Biger-Levin is the Founder and CEO of RangersAI and the host of Scam Rangers, a podcast exploring the human side of scams and the people working to protect consumers from financial and emotional harm.

Through her work at RangersAI and her leadership within the Global Anti-Scam Alliance, Ayelet partners with financial institutions, policymakers, and advocates to elevate scam prevention beyond controls and technology toward trust-based, customer-centric protection.

Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space:
https://www.linkedin.com/in/ayelet-biger-levin/

RangersAI: https://www.rangersai.com/

Fraud prevention is often framed as a battle against criminals, but what happens to the customer along the way?

In this episode of Scam Rangers, host Ayelet Biger-Levin sits down with Marti DeLiema, a researcher at the University of Minnesota, to explore the human impact of scam prevention and fraud interventions and the unintended consequences that can emerge when protection efforts aren’t designed with empathy and care.

While fraud teams work tirelessly to stop money from flowing to criminals, this conversation shines a light on what happens after an intervention is triggered: how customers experience account restrictions, investigations, and confrontational moments and how those experiences shape trust, retention, and long-term relationships.

This episode is a must-listen not only for fraud and frontline teams, but also for digital banking, customer experience, marketing, growth, and retention leaders who may not always see what happens on the fraud front lines, yet own the customer relationship that follows.

• Why scam prevention is a cross-functional customer experience moment, not just a fraud decision
• How well-intended interventions can make victims feel blamed, criminalized, or pushed away
• The emotional impact of scam prevention on individuals and families
• How trust, dignity, and autonomy factor into fraud decisions
• Why the way institutions intervene can influence attrition and long-term loyalty
• What digital, CX, and marketing teams need to understand about fraud moments they don’t always see

Marti DeLiema
Marti DeLiema is an Assistant Professor and Gerontologist at the University of Minnesotawhose. Her work focuses on aging, financial exploitation, scams, and the human impact of fraud prevention efforts. Her research examines how individuals experience fraud interventions and what institutions can do to protect people while preserving trust and dignity.

https://www.linkedin.com/in/marti-deliema-95323535/

Ayelet Biger-Levin is the Founder and CEO of RangersAI and the host of Scam Rangers, a podcast exploring the human side of scams and the people working to protect consumers from financial and emotional harm.

Through her work at RangersAI and her leadership within the Global Anti-Scam Alliance, Ayelet partners with financial institutions, policymakers, and advocates to elevate scam prevention beyond controls and technology toward trust-based, customer-centric protection.

Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space:
https://www.linkedin.com/in/ayelet-biger-levin/

RangersAI: https://www.rangersai.com/

Investment scams are no longer clumsy or obvious. They’re professional, polished, and engineered to look legitimate. In this episode of Scam Rangers, we’re joined again by Jim Browning, renowned scam investigator and YouTuber, to unpack how modern investment scams scale online, why even smart and cautious people fall victim, and how platforms, ads, and recovery scams fuel a devastating cycle of harm.

Drawing from firsthand investigations, undercover work, and real victim stories, Jim reveals how today’s scams operate as full-blown business models, from lead generation through online ads, to fake investment platforms, to secondary “recovery” scams that exploit victims all over again.

This conversation goes beyond tactics to expose the systemic failures enabling scams at scale — and what it will actually take to slow them down.

• How online ads have become the primary on-ramp for investment scams
• Why modern investment scams are designed to look realistic, not “too good to be true”
• The hidden ecosystem behind scam ads, lead sellers, and scam operators
• How fake investment platforms manipulate trust, timing, and withdrawal rules
• Why victims are often allowed to withdraw small amounts — until they can’t
• The rise of recovery scams and why they’re often more cruel than the original fraud
• How scammers exploit crypto wallets, remote access tools, and psychological pressure
• Why attribution, enforcement, and cross-border accountability remain so difficult
• What Jim is seeing change — and where there’s real reason for cautious optimism

• Scams don’t look like scams anymore — they look like regulated products, advisors, and platforms
• Online advertising is a force multiplier, dramatically lowering the cost of victim acquisition
• Recovery scams are a second wave of victimization, targeting people at their most desperate moment
• Technology alone won’t fix this — coordination across platforms, banks, regulators, and law enforcement is essential
• Awareness helps, but intervention earlier in the scam lifecycle is critical to preventing irreversible harm

Jim Browning is a scam investigator and one of the most recognized voices in exposing online fraud. Through technical expertise and investigative work, he infiltrates scam operations, reveals how they function, and works to disrupt their impact. His work has helped raise global awareness of how modern scams operate , and why they continue to succeed.

This podcast is hosted by Ayelet Biger-Levin, who spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. She has created this podcast to talk about the human side of scams, and to learn from people who have decided to dedicate their lives to speaking up on behalf of scam victims and who take action to solve this problem.

Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space:
https://www.linkedin.com/in/ayelet-biger-levin/

ScamRanger:
https://scamranger.ai/