In this episode, Sedgwick’s Global Chief Brand Officer Kimberly George and Jo Copeland, SVP of Product Design and Strategy, take listeners inside the evolving world of artificial intelligence in workers’ compensation claims administration. Together, they break down how AI is reshaping service delivery, optimizing decision-making, and elevating both the colleague and consumer experience across the claims lifecycle.

In our first podcast episode of the year, Sedgwick’s Chief Brand Officer Kimberly George sits down with Ian Bell, SVP, Global Talent Management, to unpack how organizations can prepare their people and processes for a future shaped by AI, evolving employee expectations, and the need for human centric leadership. Drawing on insights from Sedgwick’s 2026 global risk study and day to day talent practices, they explore why reskilling matters, how soft skills and mentorship elevate human work, the role of frameworks and data in delivering consistent experiences, governance and trust in AI adoption, and a practical playbook leaders can use to move from strategy to action.

In this episode of the Sedgwick podcast, Kimberly George speaks with Nicki Dunn about the exciting developments at Sedgwick Asia. They discuss leadership changes, the importance of empowering women in the insurance industry, and the rapid growth in the energy sector. Nicki shares insights on how the company is fostering a supportive culture, integrating new colleagues, and focusing on intentional growth while maintaining a commitment to operational excellence and colleague wellbeing.