The High Cost of Being Nice: Effective Feedback for Business Growth | Growth by Design

Being nice can feel like the right move in leadership. But avoiding feedback comes at a real cost.

In this episode of Growth by Design, hosts Rob Graham and Ross Rosner unpack why silence is not kindness, and how feedback avoidance quietly undermines teams, performance, and long-term growth. Strong leadership is not about staying comfortable. It is about being clear.

Through real-world examples, Rob and Ross explore what happens when tough conversations are delayed, and how structured feedback creates healthier teams and better outcomes. When managers and employees communicate early and consistently, expectations improve and trust follows.

The episode also introduces a simple three-part feedback framework, observation, impact, and expectations. This approach helps leaders address issues without emotion or confusion, keeping conversations focused on progress rather than blame.

For anyone managing people, this conversation matters. Addressing feedback head-on is one of the most effective ways to protect culture, support teams, and drive meaningful business growth.

00:00 Introduction to Growth by Design 00:51 The Cost of Delayed Feedback 02:36 Importance of Feedback Loops 07:37 Real-Life Examples and Solutions 09:36 Effective Feedback Strategies 12:54 Conclusion and Final Thoughts