In this episode of the Small Town Roofer Podcast, host Scott converses with Nick Branon, owner of Hero Roofing. Nick shares his journey from working in a restaurant to entering the roofing industry in 2017, eventually founding Hero Roofing in 2018. They discuss the importance of exceptional customer service, industry accolades, and education in sales. Nick emphasizes building trust with clients and the significance of personal connections. The episode also highlights the structure of Nick's team, effective delegation, and handling customer complaints to maintain a positive reputation. Overall, it underscores the value of customer satisfaction and collaboration in the roofing business.

• Nick Branon's transition from the restaurant industry to roofing sales.
• The founding and mission of Hero Roofing, focusing on exceptional customer service.
• The significance of industry accolades and recognitions in differentiating a roofing business.
• The role of education and continuous learning in sales strategies.
• The structure and organization of the team at Hero Roofing.
• The importance of personal connections and trust-building with clients.
• Strategies for handling customer complaints and turning negative experiences into positive outcomes.
• The challenges of collaboration and knowledge sharing within the roofing industry.
• The impact of a well-trained team on customer experience and business growth.
• The value of community and networking among roofing professionals for collective success.

• Rainstoppers Roofing: Visit Website
• Website: Hero Roofing

In this episode of the Small Town Roofer podcast, the host chats with Ricky McGrath from AXL Roofing in Houston, Texas. Ricky shares his journey into the roofing industry, detailing his early exposure to construction and his eventual return to the field after a stint in retail. They discuss the operational aspects of his business, including the challenges posed by Texas weather, the importance of crew welfare, and the use of technology like drones and CRM systems. Ricky emphasizes the value of strong subcontractor relationships, continuous learning, and delivering exceptional service to differentiate in a competitive market.

• Ricky McGrath's journey into the roofing business and early experiences in construction.
• Differences in weather conditions between Texas and other regions, particularly affecting roofing work.
• Challenges faced in residential versus commercial construction projects.
• Importance of maintaining strong relationships with subcontractors and effective communication.
• The role of technology in the roofing industry, including the use of drones and CRM systems.
• Impact of COVID-19 on the construction industry and the need for adaptation.
• Crew welfare and workplace environment improvements to enhance productivity.
• Dynamics of partnership in business and the distribution of responsibilities.
• Strategies for maximizing productivity and profitability in roofing projects.
• Emphasis on delivering quality service and building a solid portfolio to attract clients.

Rainstoppers Roofing: Visit Website

Website: AxlRoofing

In this episode of the Small Town Roofer podcast, host Scott Tebay and guest Trey Venture from Roof Rangers delve into the roofing industry. Trey recounts his experience at the Top Rep conference in Columbus, Ohio, where he brought two salespeople to enhance their skills. He emphasizes the importance of continuous training, innovative cost management strategies like escrow accounts for unexpected expenses, and effective decision-making. Trey also discusses his business structure, which includes subcontractors and a small sales team, and his journey from construction to focusing on roofing. The episode highlights Trey's commitment to professional growth and improving his team's capabilities.

• Importance of training and development for sales teams in the roofing industry.
• Insights from attending the "Top Rep" conference and its impact on business practices.
• Innovative strategies for managing costs and customer expectations, including escrow accounts for unexpected expenses.
• Business structure involving subcontractors and a small sales team.
• Challenges in decision-making and the need for effective training and delegation.
• Success factors contributing to significant revenue milestones in the roofing business.
• Importance of reliability and responsiveness in customer engagement.
• Strategies for adapting business operations during winter months.
• Focus on continuous improvement and skill enhancement for team members.
• Future aspirations for work-life balance and personal growth alongside business success.

Rainstoppers Roofing: Visit Website

Website: The Roof Rangers

LinkedIn: Trey Venture