In this episode of Software People Stories, Jordan Richards, a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous (www.tacitous.com) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale shares his extensive experience with technology and knowledge management. From his early days with the ZX 80 computer to his consulting work with oil companies, Jordan emphasizes the importance of solving real-world problems through technology. He advocates for a 'people first, process second, technology third' approach, and shares insights on how to ensure successful adoption of IT solutions by understanding user stories and daily workflows. Jordan discusses the critical importance of managing both knowledge and collaboration within organizations, especially with regard to retirees, and touches on the implications of AI and digital twins in modern business environments. He also shares personal practices that help him stay grounded and continuously updated with the latest trends in technology.

00:00 Introduction and Welcome

00:45 Guest's Origin Story in Technology

01:43 Solving Problems with Technology

02:15 User-Centric Approach to IT Solutions

05:02 Challenges in IT Deployment

05:41 Building Effective IT Strategies

06:40 Understanding Organizational Knowledge Flows

11:14 Importance of Personas in IT Solutions

18:56 Knowledge Management and AI

27:56 Engaging Retirees: Challenges and Solutions

29:38 Building a National Repository of Expertise

32:04 Encouraging Knowledge Sharing and Consumption

34:41 The Role of AI in Knowledge Management

39:21 The Importance of Human Oversight in Technology

43:07 Staying Updated and Lifelong Learning

49:00 Personal Principles for Staying Grounded

The timestamps are approximate and do not include the time for the intro. Add about 90 seconds to locate the section

Jordan Richards is a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous (www.tacitous.com) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale. With 20+ years of international experience across high-risk and complex environments (including Oil & Gas and large-scale operations), Jordan specialises in institutional memory, lessons learned, communities of practice, and AI-enabled knowledge retention. He works with government entities, NGOs, and industry leaders to build practical, technology-enabled KM ecosystems that strengthen workforce continuity and organisational resilience.

Website: www.tacitous.com

LinkedIn: https://www.linkedin.com/in/jordanrichards/

Email: collaboration@tacitous.com

In this podcast episode, Sudipta Lahiri, Head Of Engineering and Products at Nimblework, Inc shares his compelling journey from growing up in a cosmopolitan township and studying metallurgical engineering to becoming a leader in the tech industry. He discusses his early career experiences, including a pivotal moment that led him to quit his job at SAIL and pursue further education at IIT Madras. Sudipta delves into his transition from engineering to account management and later into sales. He emphasizes the importance of attention to detail, the challenges and benefits of using AI in software development, and his personal practices that help him stay organized and effective in a fast-evolving industry. Key takeaways include the necessity of understanding the end goal, leveraging change agents for successful tool adoption, and the indispensable role of cognitive behavioral skills in leadership.

00:00 Introduction and Welcome

00:37 Early Life and Education

03:20 First Job and Career Pivot

05:12 Graduate Studies and Entry into IT

07:59 Joining Wipro and Early Projects

12:17 Transition to Sales and Account Management

14:39 Challenges and Success in Sales

15:42 Return to India and Joining i2 Technologies

17:18 Joining Digité and Embracing Agile

19:26 Reflections on Career and Mentorship

28:21 Challenges in Developing Platforms for Developers and Managers

29:24 Focusing on Efficiency for Developers

30:34 Evolving Processes to Minimize Data Entry

33:25 Addressing Tool Adoption Challenges

34:11 Identifying and Leveraging Change Agents

40:06 Balancing Process and Flexibility

46:25 Impact of AI on Software Development

54:19 Personal Practices for Staying Grounded

The timestamps are approximate and do not include the time for the intro. Add about 90 seconds to locate the section

https://www.linkedin.com/in/sudiptalahiri/

Head Of Engineering and Products at Nimblework, Inc. (Distinguished Fellow, Kanban University, SPC4, AKT, KCP, DAD/CDA)

● Three decades of international leadership experience across diverse industry verticals

● Multi-cultural exposure ranging from a $4 billion company to running a technology start-up

● A Lean/Agile coach and practitioner passionate about helping multiple organizations and teams gain agility and enhanced productivity

● Demonstrated success in developing new products for Lean Software Development

● Entrepreneurial style with an exemplary record in strategic planning, business development, solid execution, and developing high performing teams

In this podcast episode, Shiv is in conversation with Bhargav Bhikkaji, a tech leader, entrepreneur, and founder-CTO of MajorDomo Inc with deep expertise in cloud and Gen-AI driven enterprise software.

In this episode of Software People Stories, Bhargav shares his inspiring journey from his early interest in physics and mathematics to becoming a DevOps pioneer. Initially focused on engineering and computer networking, Bhargav's career path led him through various roles at HCL Cisco and Dell before transitioning to an entrepreneurial venture. He describes the challenges of moving back to India, starting a consulting business, and eventually founding a company that focuses on DevOps and AI deployment solutions. Bhargav emphasizes the importance of understanding customer needs, continuous learning, and staying grounded through personal practices like long-distance running.

00:00 Introduction and Welcome

00:31 Early Interests and Education

03:13 First Steps in Networking

04:21 Career Growth and Innovations

05:13 Transition to DevOps and Kubernetes

07:23 Starting a Consulting Business

10:27 Challenges and Strategies in Networking

18:08 Patents and Open Source Debate

26:36 Navigating the Transition from Technical Expert to Entrepreneur

27:42 Understanding Customer Needs in Product Development

29:45 Balancing Immediate Customer Demands with Long-Term Solutions

32:10 Managing Multiple Roles in a Startup

33:49 The Importance of Customer Conversations and Product Market Fit

34:36 Challenges in Developing Developer Tools

37:42 Articulating the Value Proposition of Major Domo

40:41 Handling Rollbacks and Ensuring Transaction Integrity

46:52 Keeping Pace with Rapid Technological Changes

49:00 Staying Grounded Amidst the Chaos

50:57 Conclusion and Final Thoughts

The timestamps are approximate and do not include the time for the intro. Add about 90 seconds to locate the section.

Bhargav Bhikkaji is a tech leader, entrepreneur, and founder-CTO of MajorDomo Inc with deep expertise in cloud and Gen-AI driven enterprise software.

As the Founder, Bhargav leads the development of platform solutions that simplify and automate complex cloud-native and Gen-AI operations.

He is passionate about bridging the gap between cutting-edge technologies and real-world outcomes, sharing insights on GenAI, RAG, LLMOps, enterprise AI, and governance through talks, articles, and video series.

Bhargav’s work blends engineering excellence with strategic thinking, helping teams adopt scalable, secure, and cost-effective cloud and AI solutions. Outside work, Bhargav enjoys endurance running and often reflects on resilience and growth—bringing the same mindset to tech and leadership that he applies in life’s challenges

One can reach out to Bhargav Bhikkaji at

https://www.linkedin.com/in/bhargav-bhikkaji and

http://x.com/bbhikkaji