Sorry, It's Discontinued: Retail Therapy cover art

Sorry, It's Discontinued: Retail Therapy

Sorry, It's Discontinued: Retail Therapy

Written by: Hilary
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About this listen

Sorry, It’s Discontinued is a podcast that highlights the reality of retail and takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this show is full of retail stories and insider perspectives from Hilary and fellow Retail Warriors who know first hand what retail is like.

The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like working in retail and navigating this industry now a days.

From the heartbreak of a favorite lipstick being discontinued, to corporate store visits and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between.

This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday.

© 2026 Sorry, It's Discontinued
Art Self-Help Success
Episodes
  • When Retail Loyalty Isn’t Returned
    Jan 29 2026

    Saks Global’s bankruptcy restructuring isn’t just a business headline — it’s something retail associates are living through every day.

    Fewer hours. Smaller teams. More pressure. And still showing up with a smile.

    In this episode, Hilary talks about what it really feels like to devote your career to a store that suddenly feels uncertain — and why retail doesn’t run on strategies or spreadsheets, but on the people behind the counter.

    If you’re clocking in and doing your best in the middle of it all… this one’s for you. 💛

    💋Have a discontinued favorite or retail story? Share it with Hilary here!

    Support the show

    If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

    You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

    This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

    Thank you for being here 💄

    the website: www.sorryitsdiscontinued.com

    Connect with me:
    Instagram & TikTok: @sorryitsdiscontinued

    Listen wherever you get your podcasts 🎧

    Want to share your story or suggest a topic?
    Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

    New episodes every Thursday
    #SorryItsDiscontinued #BeautyPodcast #RetailLife


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    19 mins
  • Retail, Real Estate, and Bankruptcy
    Jan 22 2026

    Saks Global’s Chapter 11 bankruptcy didn’t happen overnight.

    For years, department stores have been pulled in every direction — rising costs, e-commerce pressure, real estate strategy, and shifting customer expectations — all while trying to preserve the luxury experience they were built on.

    In this episode, Hilary breaks down what Chapter 11 actually means, how retail slowly fell out of sync, and why stores like Saks, Neiman Marcus, and Bergdorf Goodman are now facing a turning point years in the making.

    Because this isn’t just about balance sheets or headlines.

    It’s about the future of department stores — and the people inside them who keep showing up every day.

    💋Have a discontinued favorite or retail story? Share it with Hilary here!

    Support the show

    If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

    You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

    This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

    Thank you for being here 💄

    the website: www.sorryitsdiscontinued.com

    Connect with me:
    Instagram & TikTok: @sorryitsdiscontinued

    Listen wherever you get your podcasts 🎧

    Want to share your story or suggest a topic?
    Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

    New episodes every Thursday
    #SorryItsDiscontinued #BeautyPodcast #RetailLife


    Show More Show Less
    31 mins
  • Retail Doesn’t Start on the Floor
    Jan 15 2026

    In this episode of Sorry, It’s Discontinued, Hilary explores the vital role of Shipping & Receiving and Operations teams in retail. From unloading trucks and inventory management to stocking shelves, shipping orders, and handling returns, these behind-the-scenes teams keep stores running across beauty, fashion, shoes, jewelry, accessories, and more. This episode highlights the physical demands, logistics skills, and unseen work that make the retail customer experience possible.

    💋Have a discontinued favorite or retail story? Share it with Hilary here!

    Support the show

    If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

    You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

    This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

    Thank you for being here 💄

    the website: www.sorryitsdiscontinued.com

    Connect with me:
    Instagram & TikTok: @sorryitsdiscontinued

    Listen wherever you get your podcasts 🎧

    Want to share your story or suggest a topic?
    Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

    New episodes every Thursday
    #SorryItsDiscontinued #BeautyPodcast #RetailLife


    Show More Show Less
    14 mins
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