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In the eleventh episode of That Workplace Experience Podcast, host Dan Moscrop visits Dock Shed at Canada Water with Michael Wiseman, Head of Campuses at British Land, and Simon Kincaid, Principal and Partner at Conran and Partners, to explore how hospitality thinking is transforming workplace design.

Download the Workbook and watch the episode to see the spaces in full.

Joined by Michael and Simon, Dan explores Dock Shed, a new workplace destination designed to blur the boundaries between office, hospitality and social space. Together, they discuss how workplace expectations have evolved, shifting the focus from functional buildings to creating experiences that add genuine value for the people who use them.

The conversation explores the growing influence of hospitality within workplace design, from welcoming arrival experiences and flexible social spaces to creating environments that feel warm, memorable and human-centred. Michael and Simon share how Dock Shed was designed as an extension of the workplace, offering spaces that support collaboration, informal meetings, events and everyday connection.

The episode also touches on campus strategy, workplace amenities and the future of London's office market, exploring why successful workplaces are increasingly defined by the experience around the building as much as the building itself. Michael and Simon reflect on the importance of creating authentic destinations that people form an emotional connection with, rather than simply places to work.

Video production and camera: Calum Lindsay

Camera: Miguel Santa Clara

Illustration: Phoebe Gitsham

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In the tenth episode of That Workplace Experience Podcast, host Dan Moscrop visits Francis House with Becky Spenceley-Kerr and Adam Phillips, Design Directors at Gensler, to explore how workplace design can create a destination people genuinely want to return to.

Download the Workbook and watch the episode to see the spaces in full.

Joined by Becky and Adam, Dan explores the transformation of Edelman's London headquarters, a former Victorian warehouse reimagined as a vibrant workplace designed around culture, creativity and human connection. Together, they discuss how workplace strategy, culture and experience shaped every design decision, long before a building was even selected.

The conversation explores the idea of the workplace as a destination rather than an obligation, creating a variety of spaces that support different personalities, working styles and emotional needs. From hospitality-inspired client areas and collaborative hubs to quiet focus spaces and hidden retreats, Becky and Adam share how choice, wellbeing and human-centred design became central to the project.

The episode also touches on hybrid working, neurodiversity and adaptive reuse, exploring why character-rich buildings can offer more meaningful workplace experiences. Becky and Adam reflect on how the most successful workplaces are those that support culture, encourage connection and give people a reason to come together.

Video production and camera: Calum Lindsay

Camera: Miguel Santa Clara

Illustration: Phoebe Gitsham

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In this second bonus episode of That Workplace Experience Podcast, host Dan Moscrop is joined by psychologist, author and workplace learning expert Nick Shackleton-Jones for a wide-ranging conversation about work, learning, identity and the future of the workplace.

Known for his hugely popular commentary on return-to-office culture and corporate life, Nick brings humour, honesty and a healthy dose of scepticism to the realities of modern work. Drawing on experiences spanning Siemens, the BBC, BP, Deloitte and beyond, he explores how workplaces shape behaviour, identity and learning — often in ways organisations fail to recognise.

Together, Dan and Nick discuss why challenge — not information — is what truly drives learning, the unintended consequences of remote work on social development, and why so many offices unintentionally communicate control, uniformity and hierarchy before anyone even sits down at their desk. They also unpack neurodiversity in corporate environments, the emotional mechanics behind human learning, and why small acts of recognition matter far more than expensive reward schemes.

The conversation also dives into the future of AI and work, exploring everything from cognitive outsourcing and workplace surveillance to what happens when technology becomes better than humans at the very things we once considered uniquely ours.

Part workplace critique, part philosophical exploration, this special bonus episode offers a provocative and thought-provoking look at how organisations can create more human, engaging and meaningful experiences at work.

Download the Workbook to find out more about Nick Shackleton-Jones.

Video production and camera: Calum Lindsay

Camera: Miguel Santa Clara

Illustration: Phoebe Gitsham