Stated Preferences or Revealed Preferences? Neither? Both?
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Stated Preferences or Revealed Preferences? Neither? Both?
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About this listen
Trader Joe's honors customers' revealed preferences for interacting with humans over their stated preferences for self-checkout and delivery options. Banks should honor customers' stated preferences for saving money over their revealed preferences.
Who's right?
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Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
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