Strengthening Service from the First Call
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.
Add to cart failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Strengthening Service from the First Call
-
Narrated by:
-
Written by:
About this listen
In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams provide clear, professional, and empathetic support every day.
We also touch on efforts like the Phone Guidelines Workgroup, which are helping strengthen consistency, training, and resources for staff serving on the front lines.
No reviews yet