--Dr. Andy Little, Program Director for the ER at AdventHealth Central Florida discusses with Julie Soukup, host of Take 1: Patient Podcast, his experience recording patient interactions for better communication and patient education. He shares that he has been recording discharge instructions since 2017, particularly for pediatric patients and those with complex diagnoses. A small study at Doctor's Hospital in Columbus, Ohio, revealed providers' concerns about being recorded despite acknowledging patients' right to do so. Dr. Little emphasizes the benefits of recording, such as reducing misunderstandings and improving patient outcomes. He has not faced any legal issues from recording and believes it empowers patients to make informed decisions about their care.

Julie Soukup, with The Medical Memory, and Dr. Dennis Liotta discuss the importance of understanding Medicare and long-term care services and the challenges of ensuring patient advocacy and care in long-term care settings. They emphasized the need for better communication between healthcare providers, patients, and families and highlighted the importance of supporting and advocating for the elderly in healthcare. Dr. Liotta stresses the importance of advance directives and discharge planning, while Julie Soukup highlights the need for improved patient education and compliance. Both speakers advocated automating patient education through videos and other multimedia tools to make it easier for patients and their families to understand and follow through on advance directives.

Necessary takeaways and next steps:

Consider automating the distribution of discharge information and standardizing education across hospitals.

Advocate for patients to understand their Medicare rights and explore all options for services through state agencies.

Create pre-recorded patient education videos about programs, resources, and advanced directives for clinics to show patients.

Improving patient education and care coordination in healthcare.

-Julie Soukup discusses the importance of educating patients on advance directives and end-of-life care.

-Dr. Dennis Liotta highlights the challenges hospitals face in ensuring patients complete and update their advance directives.

-Dr. Liotta suggests using video screens to educate patients about advanced directives in waiting and exam rooms.

Julie Soukup agrees, saying that it is essential to educate patients and their continuum of care, including children and family members.

-Julie Soukup and Dr. Liotta discuss the importance of understanding Medicare rights and resources for elderly individuals.

-Dr. Liotta emphasizes the need for people to advocate for themselves and their loved ones in healthcare settings.

In this episode of the "Take One Patient" podcast, host Julie Soukup introduces Dr. Grin Lord and Dr. Jolly from mpathic to discuss advancements in patient communication. The conversation highlights their work in using AI-driven performance feedback to improve doctor-patient communication.

The development and implementation of AI-powered performance feedback for doctors aims to improve their communication skills, particularly empathy, active listening, and rapport building. Julie Soukup emphasized connecting communication behaviors with patient satisfaction scores, while Dr. Grin Lord stressed the need for direct comparison against teams and hospitals. In neurosurgery, effective communication and collaboration are crucial, with non-technical skills such as empathy, trust, and understanding predicting better surgical outcomes. Recording conversations can increase understanding and improve skills, and prioritizing the patient's understanding and engagement is essential throughout medical consultations.