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Talk Time: The Contact Centre Podcast

Talk Time: The Contact Centre Podcast

Written by: MaxContact
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About this listen

 Welcome to Talk Time with MaxContact, your go-to podcast for all things contact centre-related. Join us as we delve into the latest trends, strategies, and technologies shaping the world of contact centres. We explore topics ranging from operational best practices and team management to the role of AI in transforming customer interactions. Each episode features conversations with industry experts, sharing insights and practical tips to enhance your contact centre's performance. Tune in to Talk Time with MaxContact and be part of the conversation shaping the future of contact centres.Copyrights © 2024 All Rights Reserved by MaxContact Economics Management Management & Leadership
Episodes
  • Transform Your Contact Centre Through Data-Driven Strategies with Daryl Wilkes

    Transform Your Contact Centre Through Data-Driven Strategies with Daryl Wilkes
    Aug 14 2024
    In this episode of Talk Time with MaxContact, Daryl Wilkes, Director of Customer Care at ASOS, shares insights on transforming customer service operations through data-driven strategies, channel optimisation, and employee empowerment. Learn how ASOS has significantly improved its customer experience metrics and adapted to the evolving digital landscape.
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    34 mins
  • Transform Your Contact Centre Through Customer Expectations with Steve Sullivan

    Transform Your Contact Centre Through Customer Expectations with Steve Sullivan
    Jul 31 2024
    In this episode of Talk Time with MaxContact, Steve Sullivan, a distinguished freelance consultant and interim manager specialising in Omni Channel customer experience, joins Sean McIver to discuss recent innovations in contact centre performance management, the importance of customer expectations, and the challenges of compliance in the age of AI.
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    35 mins
  • Transform Your Contact Centre Through Punk CX with Adrian Swinscoe

    Transform Your Contact Centre Through Punk CX with Adrian Swinscoe
    Jul 17 2024
    In this episode of Talk Time with MaxContact, Adrian Swinscoe returns to discuss his Punk CX philosophy and its application to the rapidly evolving customer experience landscape. Adrian challenges conventional wisdom in CX, advocating for a more disruptive and innovative approach to improve outcomes for both customers and businesses.
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    29 mins
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