Stetson Tenney joins Rob Scott to discuss the agentic AI transformation for MSPs and the shift from Managed Service Provider to Managed Intelligence Provider (MIT).

He shares the playbook Miply uses to help MSPs deploy digital workers, monetize AI, and protect margin as seat-based billing erodes.

Key Insights:

MSPs must evolve from managing workstations and users to deploying and managing digital workers for their clients

Agentic AI is collapsing traditional MSP revenue models as per-seat and per-device billing erodes

Successful AI transformation requires business-outcome conversations with executives, not ticket-count conversations with technicians
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Justin Reinmuth joins Rob Scott to discuss the growing cybersecurity and insurance risks facing MSPs. He explains why contract coordination, cyber liability coverage, and incident response strategy are becoming essential for modern managed service providers.

Key Insights:

• MSPs face increasing exposure from ransomware, business email compromise, and cyber liability claims
• Cyber insurance carriers are tightening requirements around incident response and unauthorized remediation costs
• Strong MSP risk management requires alignment between security controls, insurance policies, and client contracts
___________________________________________________________________________
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Juan Fernandez shares how AI and evolving MSP models are reshaping the future of managed services. He explains why new entrants, changing value equations, and business-focused tools are driving the next wave of growth.

Key Insights:

• MSPs are shifting from monitoring and maintenance to business operations as a service
  
  
• AI is redefining value by enabling better decision-making and operational efficiency
  
  
• A new wave of MSP entrants is fueling unexpected growth across global markets
  
  

___________________________________________________________________________
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