Stetson Tenney joins Rob Scott to discuss the agentic AI transformation for MSPs and the shift from Managed Service Provider to Managed Intelligence Provider (MIT).

He shares the playbook Miply uses to help MSPs deploy digital workers, monetize AI, and protect margin as seat-based billing erodes.

Key Insights:

MSPs must evolve from managing workstations and users to deploying and managing digital workers for their clients

Agentic AI is collapsing traditional MSP revenue models as per-seat and per-device billing erodes

Successful AI transformation requires business-outcome conversations with executives, not ticket-count conversations with technicians
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Justin Reinmuth joins Rob Scott to discuss the growing cybersecurity and insurance risks facing MSPs. He explains why contract coordination, cyber liability coverage, and incident response strategy are becoming essential for modern managed service providers.

Key Insights:

• MSPs face increasing exposure from ransomware, business email compromise, and cyber liability claims
• Cyber insurance carriers are tightening requirements around incident response and unauthorized remediation costs
• Strong MSP risk management requires alignment between security controls, insurance policies, and client contracts
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Juan Fernandez shares how AI and evolving MSP models are reshaping the future of managed services. He explains why new entrants, changing value equations, and business-focused tools are driving the next wave of growth.

Key Insights:

• MSPs are shifting from monitoring and maintenance to business operations as a service
  
  
• AI is redefining value by enabling better decision-making and operational efficiency
  
  
• A new wave of MSP entrants is fueling unexpected growth across global markets
  
  

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Brian Byrne, founder of Mesh, joins Rob Scott to share his journey from starting a company to successfully exiting to Bitdefender.

Brian breaks down what it really takes to build an MSP-focused SaaS product, scale it in a competitive market, and navigate the realities of selling your business. From early challenges and growth decisions to the emotional and strategic side of an exit, this conversation offers a candid look at the full founder journey.

If you’re building, scaling, or thinking about eventually selling your MSP or SaaS company, this episode delivers practical insights you won’t hear elsewhere.
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MSPs don’t grow by selling more—they grow by becoming better. Ken “KP” Patterson breaks down why community-led enablement is the real driver behind scalable MSP success.

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This episode breaks down how passwordless authentication is transforming identity security for MSPs and SaaS environments.

Danny Obaseki of Kzero explains why biometrics are replacing passwords and how MSPs can reduce risk in an AI-driven threat landscape.
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In this episode, Jeremy Young of Huntress joins Rob Scott at IT Nation to discuss how cybersecurity is evolving for MSPs and why Microsoft 365 has become one of the most targeted environments for attackers.

He also shares insights from Huntress’ rapid growth and explains how community, culture, and threat intelligence shape the company’s approach to protecting MSPs and their clients.
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In this episode, Bobby Jacobs from Thread joins Rob Scott to discuss how AI is transforming the MSP service desk and why “death to the ticket” is becoming a reality.

He shares how MSPs can eliminate manual work through automation, embed AI directly into workflows, and improve both technician and end-user experiences—along with what’s next for AI-driven service delivery, including voice and omni-channel support.
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