This time we're joined by Alex Campbell from our sister watchdog Transport Focus. Alex joined the organisation a year ago having spent much of his working life in energy and tech. Now at Transport Focus, he heads up the Policy and Insight team driving forward major pieces of research and managing some of the largest transport surveys in the country. Alex also lays some of the big opportunities ahead with the creation of the much anticipated Great British Railways which will include a new rail watchdog with enhanced regulatory and enforcement powers. There's a lot to digest in such a short space of time but thankfully Alex makes everything approachable and engaging. So if you're not a transport nerd, don't worry - industry jargon doesn't get a look in!

Senior Casework Officer at London TravelWatch - Mags Croucher - steps into the hotseat this time around to discuss her life and career handling passenger complaints and fighting on behalf of those who travel in and around London. Mags runs through her early career and role at London's transport watchdog including how she manages to persuade TfL and the rail operators to provide a better outcome to their complaints despite having no legal powers to do so. She also explains the complex nature of working in the casework team and how despite the challenging cases, the lovely words of thanks she receives from passengers gives her the hope and encouragement to continue to fight on their behalf. It's a cracking listen - we hope you enjoy it!

In episode 3 we chat with Transport for London's Director of Security, Policing and Enforcement Siwan Hayward about all things personal security and what TfL is doing to improve the safety of people travelling on its network. We discuss some of the collaborative campaigns our two organisations have worked on including encouraging active bystander behaviour, London TravelWatch's research into violence against women and girls on transport and efforts to make reporting of sexual harassment and hate crime easier. Siwan discusses TfL's latest efforts to refresh the active bystander campaign and how the newly created taskforce will help drive change through the collective effort of the numerous stakeholders involved.