Episodes

  • Every Month is Cybersecurity Month: Staying Ahead of Evolving Threats
    Dec 8 2025

    Cybersecurity Awareness Month may only come once a year—but today’s threats don’t follow a calendar. In this episode of Tech in Translation, we unpack why every month needs to be cybersecurity month and what organizations can do to stay resilient in a world where AI, cloud, hybrid work, and the browser itself are now core battlegrounds.

    Host Tom Wootton sits down with Ben Davis, Manager of Systems Engineering at Palo Alto Networks, to break down the evolving threat landscape and the practical steps leaders can take to strengthen their defenses year-round.

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    19 mins
  • Women in Technology and Leadership: Navigating Mentorship, Confidence, and Career Growth
    Oct 15 2025

    In this episode of Tech in Translation, we sat down with COO of Iron Bow, Trina Marlowe, a seasoned technology leader with more than 20 years of experience in governance, risk, compliance, and managed IT services. She explores what it takes for women to thrive in the fast-paced world of technology and leadership.

    From navigating career pivots to finding the right mentors and sponsors, Trina shares real stories and strategies that helped her build confidence, overcome imposter syndrome, and step into executive leadership. Whether you’re just starting out in tech or are aiming for your next big leadership move, this conversation offers actionable advice on mentorship, career growth, and owning your voice at the table.

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    33 mins
  • Rethinking IT Support: The Real ROI of Managed Services
    Sep 30 2025

    Discover how managed services are transforming IT support from reactive firefighting to strategic advantage. In this episode of Tech in Translation, Iron Bow’s Brian Tigner breaks down the real ROI of managed services—from 24/7 support and predictable costs to stronger security and scalable expertise.

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    15 mins
  • Why Projects Fail: What No One Tells You About Delivery, Communication, and Chaos
    Sep 12 2025

    From blown budgets to missed deadlines, tech projects fail for a lot of reasons—but the root causes often hide in plain sight. In this episode of Tech in Translation, Cynecia Harris, Vice President of Services at Iron Bow, unpacks the real challenges behind delivery breakdowns—and what it takes to get it right.

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    24 mins
  • Rethinking IT Investments: How Telemetry and Data Are Reshaping the Modern Digital Workplace
    Sep 2 2025

    IT budgets are tight, refresh cycles are outdated, and employees are working from everywhere. In this episode of Tech in Translation, we sit down with HP’s Larry Meadows to explore how telemetry and performance data are helping IT leaders make smarter investments, reduce waste, and improve the employee experience. Larry shares real-world stories—from mismatched devices to measurable cost savings—and breaks down why IT can’t afford to rely on old models. Whether you’re an IT leader, HR partner, or just tired of lugging the wrong laptop around, this episode is packed with insights on how to do more—with data.

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    44 mins
  • AI in Contact Centers: Balancing Automation and the Human Touch
    Aug 18 2025

    The artificial intelligence revolution in contact centers is far more nuanced and powerful than most people realize. Gone are the days of rigid, rule-based systems that frustrate customers with scripted responses. Today's AI leverages natural language understanding and machine learning to grasp context, sentiment, and intent—creating remarkably human-like interactions that anticipate needs before they're even expressed.

    Anu Vijayashakar, Practice Director for Collaboration at Iron Bow Technologies, reveals how modern AI works as a dual support system, simultaneously helping customers directly while empowering human agents behind the scenes. For customers, this means 24/7 access to virtual assistants that can handle routine inquiries instantly. For agents, AI provides real-time suggestions, knowledge articles, sentiment analysis, and automatic documentation—allowing them to deliver better service with less administrative burden.

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    24 mins
  • Shadow IT, Human Error, and VPNs—The Real Security Threats Inside Your Org
    Jul 22 2025

    Think you're safe with a VPN and antivirus? Think again. In this episode, host Tom Wootton sits down with Iron Bow’s Cybersecurity Practice Director, Cory Jackson, to unpack the real risks—like poor cyber hygiene, outdated habits, and rogue workarounds that users adopt just to get the job done. From sticky notes to shadow IT, we cover the gaps that tech alone can’t fix and the culture shifts security leaders need to make today.

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    10 mins
  • Critical Infrastructure: When Cybersecurity Gets Physical
    Jul 8 2025

    From power grids and pipelines to water plants and emergency services, our critical infrastructure is more connected than ever—and more vulnerable. In the latest episode of Tech in Translation, we sat down with Barry Wood, cybersecurity expert at Iron Bow, to explore what happens when cyber threats jump from the digital world into the real one.

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    20 mins