AI is moving from supporting decisions to helping organisations take action faster, smarter and more safely.

In this episode of Connected with Experian, Waseem Mirza speaks to Keith Little, President of Experian Software Solutions, about how agentic AI is reshaping lending, fraud prevention and customer decisioning.

From faster credit applications and smarter fraud detection to the future of AI-powered operating systems, Keith explains how Experian is bringing together trusted data, analytics, software and AI to help businesses make better decisions at scale. The conversation explores why trust, auditability and human oversight are essential as AI becomes more autonomous, especially in regulated industries like financial services.

The discussion also looks at the practical side of innovation: how businesses can overcome fragmented systems, improve data quality and use AI agents to reduce manual work while keeping control, security and customer outcomes front and centre.

In this episode:

How Experian is evolving from credit bureau to data technology partner
Why trusted data matters more in the age of AI
How agentic AI can support lending, fraud and decisioning
The balance between automation, regulation and human oversight
Why fragmented systems hold businesses back
How AI agents can help fraud teams work faster and more effectively
What an agentic operating system means in practice
Why the future of lending will be more personalised and connected

Memorable takeaway
As Keith puts it, the real opportunity with AI is not just speed or automation, but bringing intelligence, trusted data and strong guardrails together so businesses can make better decisions safely.

About the guest
Keith Little is President of Experian Software Solutions, leading global software and platform capabilities across Experian. His work spans analytics, fraud, credit, decisioning, AI and the technologies that help clients build smarter, safer customer experiences.

About the podcast
Connected with Experian explores how data, technology and intelligent decisioning are reshaping modern business. Through conversations with leaders across financial services and beyond, the series looks at how organisations are building trust, improving outcomes and using innovation responsibly.