Welcome back to The Beer Garden, the only podcast where landscaping pros talk KPIs over IPAs.

This week, we’re turning data into dollars with a deep dive into Production KPIs, the numbers that show you where you’re winning, where you’re bleeding, and what success actually looks like on the jobsite.

Whether you’re running the company, managing crews, or out in the field, this one’s for you. Because:

"You can’t fix what you don’t measure. And you definitely can’t scale chaos."

🧭 What We Cover:

• Why Production KPIs Matter
• Total Revenue Produced (per crew/ per day)
• Revenue Per Man Hour
• Gross Profit Per Man Hour
• Utilization Rate
• Budget Variance
• Quality Score
• Labor Cost % of Revenue
• Deficiency Visits Caused
• Planned Production Rate vs Actual
• Staff Projection

🍻 Beers of the Episode:

•Michelob Ultra

•Outer Range Brewing – Paint Like a Boss

Whether you're chasing better margins, stronger crews, or a smoother operation—KPIs are your compass. This episode will help you put numbers to what matters and build a culture that performs.

📩 Got questions or want help implementing? Hit us up:

Facebook Group: The Beer Garden: Landscape Leaders Roudtable

Facebook Page: IssueID

Youtube: The Beer Garden

Instagram: IssueID

Website: IssueID.io

Email: thebeergarden@issueid.io

This week, we’re talking about one of the biggest game-changers for growing businesses: outsourcing your customer service. If you’ve ever wondered how to get yourself out of the phone-and-email whirlwind without sacrificing customer satisfaction, this episode is for you.

Whether you’re curious about virtual reps, tired of being the complaint department, or ready to reclaim your day — we break down the pros, cons, and must-knows of two popular outsourcing models. Plus, you’ll hear how Brandon and Jason have personally structured, trained, and scaled their customer service teams (with a few war stories along the way).

🧩 What We Covered:

• Overview of The Two Main Outsourcing Models
• Call Center Model
• Dedicated Outsourced Representatives
• Training & Onboarding
• Role & Responsibilities
• Cost Comparisons
• Where to Find Representatives

🍻 Featured Beers:

•Michelob Ultra

•Knotted Root Brewing: Moist Green Organic

https://www.knottedrootbrewing.com/contact

📚 Resources Mentioned:

Loom – For screen-recorded training

Trainual – For building onboarding systems

OnlineJobs.ph – Trusted Freelance Classified

Go2 - Outsourced CSR Agency

Market Hill - Executive Assistant Agency

📩 Got questions or want help implementing? Hit us up:

Facebook Group: The Beer Garden: Landscape Leaders Roudtable

Facebook Page: IssueID

Youtube: The Beer Garden

Instagram: IssueID

Website: IssueID.io

Email: thebeergarden@issueid.io

🎙️ Episode Description:

Let’s face it, great workmanship alone won’t win you lifelong customers anymore. In this episode of The Beer Garden, Jason and Brandon crack open a couple of cold ones and dive deep into the art (and science) of creating an exceptional customer experience. From Disney’s trash can placements to crafting a landscaping version of a blockbuster movie plot, this episode is all about going beyond good service, and into the territory of unforgettable, loyalty-building experiences.

We explore what makes for exceptional vs expected, how to create systems and culture around wow-worthy moments, and how small tweaks in personalization, communication, and staff training can make a massive difference in customer retention, referrals, and your reputation.

So pour yourself something cold, and let’s talk about trash cans & renewal rates.

⏱️ What We Covered:

•The Power of Exceptional Customer Experience

•Attention to Detail

•Personalization

•Continuous Improvement

•Create an Effortless Experience

•Build Your StoryBrand

•Training for Consistency and Excellence

•Strategies to Elevate Customer Satisfaction

•Common Pitfalls and How to Avoid Them

•Last Call: Speed Round

🍺 Beers of the Week:

•Half Hitch Brewing – Papa Bear Prairie Ale

•Emporium Brewing – Dope IPA

📚 Resources Mentioned:

•Be Our Guest – Disney Institute

•Building a StoryBrand – Donald Miller

•The Effortless Experience – Matthew Dixon

•DisneyU – Doug Lipp

•Breakthrough Academy (BTA) – https://www.btacademy.com/

💬 Connect & Share:

If you found this episode valuable, share it with your team or tag a fellow pro in our Facebook group: https://www.facebook.com/groups/thebeergardenlandscape

And if you want to keep turning jobs into long-term relationships, don’t forget to subscribe and leave us a 5-star review wherever you listen.

📩 Got questions or want help implementing? Hit us up:

Facebook Group: The Beer Garden: Landscape Leaders Roudtable

Facebook Page: IssueID

Youtube: The Beer Garden

Instagram: IssueID

Website: IssueID.io

Email: thebeergarden@issueid.io