The Burnout Decision You Don't Realise You're Making | Human ROI, Feedback & Dreaming Big (ActionCOACH Podcast)

Most entrepreneurs measure business ROI obsessively whilst ignoring the metric that matters most: their own well-being. Alex Forsyth experienced burnout three times in six years before discovering the framework that changed everything.

In this episode, Alex reveals "human return on investment", a systematic approach to monitoring stress, anxiety, fulfilment, and burnout alongside business performance. Learn to recognise warning signs before you crash and implement strategies that allow you to dream big without burning out.

What You'll Learn:

- The Human ROI Framework: Check in on stress, anxiety, fulfilment, and burnout with the same rigour as business metrics

- Burnout Warning Signs: Identify subtle signals, including rising anxiety and passion feeling like just another job

- The "Fill Your Cup First" Principle: Why boundaries and prioritising community enable sustainable service

- Active Presence Techniques: Practical strategies for genuine presence through active listening and reducing distractions

- Transforming Feedback Into Fuel: Process feedback as development opportunities using upskilling, coaching, and practice

- The Feedforward Approach: Shift conversations from past mistakes to future possibilities

- Healthy Ego vs Overconfidence: Balance confidence with humility for lifelong learning

- Dreaming Big Without Burning Out: Lead with courage and build systems for sustainable achievement

- Vision Board Systems That Work: Daily review, frequent auditing, and activating your reticular activating system

- Community as Competitive Advantage: Connect purpose to service and recognise everyday connections

Key Quotes:

"Replace burnout recovery with burnout prevention by monitoring your human ROI as closely as your financial ROI."

"Fill your cup first. You cannot serve from an empty vessel, and boundaries aren't selfish—they're essential."

"Dream big means leading with courage, not waiting for permission, and pursuing goals without burning out."

Alex Forsyth's Background:

Alex Forsyth is an entrepreneur, speaker, and advocate for sustainable high performance. After burning out three times in six years, she developed the "human ROI" framework, helping ambitious business owners pursue goals without sacrificing well-being. Her TEDx talk and work connecting purpose to service demonstrate that dreaming big and maintaining balance are interdependent.

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Loneliness - The Hidden Epidemic Destroying Remote Workers | Thomas Power on Loneliness, Community, and the Work From Home Crisis

The work-from-home revolution promised freedom but delivered an epidemic of isolation. In this ActionCOACH podcast episode, host James Vincent sits down with Thomas Power, who confronts the uncomfortable truth about loneliness in 2026 and reveals why your digital connections might be making you lonelier than ever.

Drawing on Blue Zones research, Jay Shetty's strategies, and decades of experience fostering genuine connection, Thomas exposes the paradox of modern work culture: we're more connected than ever, yet more isolated than any generation before us.

What You'll Learn:

The True Cost of Remote Work: Why the work-from-home generation faces unprecedented loneliness despite having more digital tools than ever, and why Zoom calls can't replace in-person interaction.

The Blue Zones Secret: How the world's longest-living communities maintain deep social bonds and the specific practices that create genuine belonging and extend lifespan.

Why Technology Increases Isolation: The paradox of digital connectivity and how social media deepens isolation whilst creating the illusion of connection.

The CSC vs ORS Framework: Two contrasting approaches to community building-Closed, Selective, and Controlling versus Open, Random, and Supportive-and which creates lasting communities.

Jay Shetty's Blueprint: How Jay Shetty transformed from monk to influential community builder and the content creation principles that turn audiences into communities.

The University of YouTube: Why YouTube has become the world's most powerful educational platform for building communities that rival traditional institutions.

Three-Step Community Creation: The exact framework for building authentic communities through aggregation, making wisdom viral, and fostering genuine belonging.

Leadership's Role: Why leaders must address the loneliness epidemic and practical strategies for creating workplace cultures that prioritise human connection.

Subscribe to the ActionCOACH podcast for more insights on building businesses and lives that truly matter.

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The Arum Global Blueprint for Scaling with Purpose - From £2M to £14M

Arum Global transformed from a struggling £2 million consultancy losing £400,000 annually into a £14 million powerhouse with £5 million EBITDA and a perfect NPS score of 100. This episode reveals the strategies behind their 7x growth whilst serving the world's most demanding clients.

Jamie Waller purchased Arum Global in 2017, recognising its extraordinary authority with global banks and governments. Today, the company serves major clients across collections, recoveries, and debt management, maintaining the principle that "everybody deserves to be paid what they are owed, but not at any cost."

What You'll Learn:

The Network Effect Strategy: Why clients paying £25,000 for advisory work receive access to 200+ specialists and 25 years of project knowledge, consistently converting small engagements into £100,000+ relationships without traditional sales pressure.

The NPS Blind Spot: How Arum achieved a perfect 100 NPS score but wasn't generating referrals and the simple question that unlocked millions in new business from existing clients.

The People-First Growth Model: How creating a Head of People role early enabled delegation and maintained team morale through 7x growth.

Operational Excellence at Scale: How splitting operations into Advisory and Delivery Services, combined with repeatable frameworks, enables management of 20-25 projects simultaneously whilst maintaining perfect NPS.

The Vulnerability Innovation: The breakthrough project that identified £16 million in recoverable debt from £80 million sitting in "vulnerability files" for up to 10 years.

Post-COVID Professional Standards: Jamie's approach to resetting workplace expectations, from video call standards to maintaining energy across remote teams.

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