Bank of America invests about $4 billion annually in AI and other technologies to keep up with the needs of its clients.

“AI at the bank … touches everything we do,” Nikki Katz, head of digital at Bank of America, tells FinAi News on this episode of “The Buzz” podcast.

Katz leads a team of designers, data scientists, product managers and others who meet the needs of the 59 million clients accessing the bank through its digital channels — its website, mobile app, and its AI-driven assistant Erica.

“We make over a thousand different enhancements to [the digital experience] every year,” she says, noting, “We’re constantly tuning Erica.”

Erica adoption continues to grow as it is continuously iterated. The latest stats:

• About 50 million clients have used the AI assistant;
• Clients have engaged with Erica for almost 19 million hours; and
• Erica has had over 3 billion interactions.

Listen as Katz discusses how her team approaches emerging technology and the application of AI across digital channels at the bank.

Check fraud remains a threat for financial institutions, but AI can help by detecting anomalies.

Check fraud is “a growing concern for many,” Ati Azemoun, vice president of business development at Longmont, Colo.-based software provider ParaScript, tells FinAi News on this episode of “The Buzz” podcast.

In fact, 63% of organizations experienced check fraud or attempted check fraud in 2025, according to the Association of Financial Professionals. The AFP surveyed 521 treasury practitioner members.

One anomaly AI can detect is signature forgery, Azemoun says.

ParaScript’s forgery detection software, SignatureXpert.AI, can compare signatures from previous checks and flag when a signature is different, ultimately stopping the fraud, he says.

Founded in 1996, ParaScript banking clients include financial institutions, government agencies and companies in the U.S., Europe, Latin America and Australia. In 2025, ParaScript partnered with tech provider BIRGER which will introduce the technology to commercial banks in Mauritius, Africa.

Listen as Azemoun discusses the current state of check fraud and how AI is reducing fraud at financial institutions.

AI, in some capacity, has been used within payments for 30 years. The latest evolution in AI is through the agentic lens — transforming transactions and experiences alike.

“We're actually thinking about really reimagining not one payment, but an entire experience,” Zachary Aron, principal, Deloitte Consulting, tells FinAi News on this episode of “The Buzz” podcast.

For example, how can agents be used for travel, business spending or even date nights, he says, noting that you bought the airfare, but do you need to add a hotel or sightseeing package? Agentic AI can facilitate those payments.

Agentic AI makes payments “invisible and easy,” Aron says.

Listen to “The Buzz” as Aron discusses the possibilities for agentic transactions this year.

Rabobank and Santander Brazil are seeing efficiency gains from generative AI.

The European banks use AI Pega GenAI from workflow automation system provider Pegasystems, Steve Morgan, global banking industry lead at Pega, tells FinAi News on this episode of “The Buzz” podcast.

Financial institutions are implementing AI at scale, but logistics should be the focus before diving headfirst into emerging technology.

Mac Thompson, chief executive of software provider White Clay, tells FinAi News the eight steps he shares with financial institution clients when approaching AI on this episode of “The Buzz.”

Fraud is on the rise, and AI is contributing to both the solution and the problem.

“Fraud is a really large problem and growing exponentially,” Austin Capital Bank Chief Executive Erik Beguintells FinAi News in this episode of “The Buzz” podcast.

Consumers reported losing $12.5 billion to fraud in 2024, according to the FTC.

And that’s probably understated, Beguin says, noting that not all consumers report being defrauded, due to embarrassment, being in denial or other reasons.
Fraudsters are using AI to target individuals, using it to read social profiles and identify the best way to attack a person, he says. This streamlines an extremely laborious task for bad actors.

On the other hand, FIs are using AI to boost account security, Beguin says. For example, consumers and financial institutions are likely to start moving away from usernames and passwords and even traditional multifactor authentication methods. Instead, the market should move toward biometrics and AI-driven device and image authentication.

Small business owners need fast access to capital, with fair rates.

That’s the reality that Lukas Haffer, chief executive of AI-native loan origination provider Casca, tells FinAi News on this episode of “The Buzz” podcast.

For small business owners, the “No. 1 problem is access to capital,” he says. The time it takes to close a Small Business Administration loan, one guaranteed by the SBA, is 90 days, Haffer says.
No one has time for that, he says. And this is where AI and a streamlined experience come in.

Manual procedures in the lending process, including document collection, analysis and communication, can be streamlined with AI, he says. In fact, Casca is working with financial institutions to do just that.

For example, when a client sends an email, creating a response that includes personalized messaging, previous correspondents, and necessary information, it can take 20 to 25 minutes, Haffer says. With Casca, that message can be created in 63 seconds.

Casca, founded in 2023, continues to grow. Its most recent fundraise consisted of $29 million in a series A round, bringing total funding to $33 million, according to the company. The round was led by Canapi Ventures. Live Oak Bank, Huntington National Bank and Bankwell Bank also participated.

Listen to “The Buzz” as Haffer discusses the opportunity for AI in small business lending and where Casca plans to expand its business.

FV Bank aims to stay ahead of emerging technology trends, including stablecoins.

The Puerto Rico-based digital bank integrated stablecoins three years ago, ahead of the recent excitement around the cryptocurrency, Chief Executive Miles Paschini tells Bank Automation News on this episode of “The Buzz” podcast.

“We had the idea that stablecoins could play an important role in banking, so we integrated with USDC,” he says.

Now investment in stablecoins is skyrocketing.

In fact, according to British bank Standard Chartered, the stablecoin market is expected to reach $2 trillion by 2028, up from $250 billion last month.