For veterinarians, the ability to provide effective care relies not only on medical expertise, but also on understanding and respecting the cultural backgrounds of clients, colleagues and team members. Cultural humility invites you to adopt a mindset of continuous learning and self-reflection in interactions with diverse cultures.

In this podcast, Emily Ewles, the College's Principal for Quality Assurance and Improvement, and Krithika Jeyaraman, the College's Community Engagement Strategist, welcome veterinarians Dr. Lynn Henderson and Dr. Jennifer Ogeer, who provide guidance on cultural humility in veterinary medicine.

The discussion includes:

• impact of cultural humility on overall care and trust with clients
• working with diverse and marginalized populations
• ensuring veterinary care is accessible and inclusive for all communities
• influence of cultural humility during sensitive times
• tips for veterinary colleagues to embrace cultural humility

An informative conversation exploring key innovations and trends in profession-based regulation over the past 30 years. Tune in as Jan Robinson, College Registrar and Chief Executive Officer, chats with Harry Cayton, an internationally recognized advisor on professional regulation and governance. The session is moderated by the College's Deputy Registrar, Shilo Tooze.

As one of the oldest regulated professions in the province, the veterinary profession has been entrusted with regulating the medical care of animals since 1877. Harry and Jan reflect on the history of profession-based regulation and recognize milestones and moments which serve as the College's foundation. They also look at the future of profession-based regulation as the College evolves into the College of Veterinary Professionals of Ontario.

Discussion includes:

• Why are professions regulated in the first place?
• What are some of the key, perhaps most impactful, innovations we've seen in profession-based regulation over the past 30 years?
• Emerging trends
• Magnitude of the evolution to the College of Veterinary Professionals of Ontario

Join us for another installment of Elevating the Veterinary Team, where Dr. Steven Roche talks to Dr. Lance Males, of Temiskaming Veterinary Services, about his experiences growing his rural northern practice. Lance is a graduate of the Ontario Veterinary College, a professor of veterinary science at Northern College since 2004, and a member of the ProVet Alliance.

Some highlights of this Conversation:

• 00:00 Introduction to Elevating the Veterinary Team
• 00:38 Meet Dr. Lance Males: Transforming a Rural Practice
• 02:26 Team-Based Care: A Collaborative Approach
• 03:11 Pro Vet Alliance: Sharing Knowledge and Resources
• 06:02 Innovative Training and Mentorship Programs
• 12:13 Challenges and Solutions in Rural Veterinary Practice
• 29:12 Pilot Projects and Future Directions
• 42:47 Conclusion and Final Thoughts

In this episode, Dr. Steven Roche talks to Dr. David Bessler (founder of the Veterinary Emergency Group (VEG)) about the priorities and vision that sets VEG apart from other consolidated or corporate veterinary hospitals.

Some highlights in this conversation:

• 00:00 Introduction to Elevating the Veterinary Team
• 00:30 Meet Dr. David Bessler and VEG
• 02:24 The Importance of Team-Based Care
• 02:55 Enhancing Client and Patient Experience
• 10:45 Creating a Rewarding Work Environment
• 22:43 Innovative Approaches and Challenges
• 30:00 Future Directions and Expansion
• 37:25 Conclusion and Final Thoughts

Learn more about the Ontario Collaborative for Well-being in Veterinary Medicine, its mandate, and TeamCheck, the awareness campaign focused on the theme of prevention.

Shilo Tooze, Deputy Registrar at the College of Veterinarians of Ontario, moderates the session with guests: Terra Shastri, Chief Experience Officer (Ontario Veterinary Medical Association), Andria Jones, Professor, Department of Population Medicine (Ontario Veterinary College), Shana Westrop, Member Services & Communications Coordinator (Ontario Association of Veterinary Technicians), Kim Lambert, Associate Registrar, Regulatory Programs (College of Veterinarians of Ontario).

In this episode, Dr. Steven Roche and Dr. Mike Pownall (co-founder of McKee-Pownall Equine Services) as they explore some of the unique features of equine medicine and innovative ways to improve employee retention and quality of life for staff.

Some highlights in this conversation:

• 00:00 Introduction to Elevating the Veterinary Team
• 00:40 Meet Dr. Mike Pownall
• 01:40 Dr. Pownall's Journey in Veterinary Medicine
• 04:09 Building a Team-Based Practice
• 08:11 Core Values and Culture at McKee-Pownall Equine Services
• 14:13 Innovative Approaches and Future Challenges
• 24:51 Supporting Mental Health and Employee Well-being
• 29:48 Final Thoughts and Takeaways
• 33:56 Conclusion and Acknowledgements

Join Dr. Steven Roche and Dr. Enid Stiles (Owner of Sherwood Park Animal Hospital) as they discuss the keys to staff retention and buy-in, the benefits of leveraging technology in clinic workflows, and the importance of having a team-based approach to human resources.

Some highlights in this conversation:

• 00:00 Introduction to Elevating the Veterinary Team
• 01:39 Meet Dr. Enid Stiles: A Journey in Veterinary Medicine
• 04:40 Defining Team-Based Care in Veterinary Practice
• 07:21 Implementing Trust and Communication in the Clinic
• 10:21 Adapting to Change: Technology and COVID-19
• 22:37 AI and Future Innovations in Veterinary Care
• 28:08 Leadership and Team Dynamics
• 36:05 Final Thoughts and Advice for Veterinary Teams
• 38:32 Conclusion and Acknowledgements

Join Dr. Steven Roche as he discusses how the nature of team-based care is shifting in the veterinary profession with Jan Robinson (Registrar & CEO of the CVO), Dr. Jeff Wichtel (Dean of OVC), and John Stevens (CEO of the OVMA). Is the adoption of a team-based approach to medicine the key to future-proofing the profession? What defines team-based care?

Some highlights in this conversation:

• 00:00 Introduction to the Evolving Veterinary Profession
• 00:51 Meet Your Host: Dr. Steven Roche
• 01:24 Series Overview and Collaborators
• 02:34 Discussion with Veterinary Leaders
• 08:42 Defining Team-Based Veterinary Healthcare
• 12:31 Current Status and Barriers to Change
• 19:09 Legislative Changes and Future Opportunities
• 22:14 Innovative Approaches in Veterinary Teams
• 25:38 Conclusion and Final Thoughts