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The CX Central Podcast

The CX Central Podcast

Written by: Justin Tippett
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About this listen

 The CX Central Podcast is hosted by Australian CX & Contact Centre leader Justin Tippett and covers topics including Customer Experience (CX), Call Centres and Customer Service including interviews with some of the top practitioners from around the world.© CX Central 2021 Economics Leadership Management Management & Leadership
Episodes
  • Call Centre Hold Music and IVR Recordings

    Call Centre Hold Music and IVR Recordings
    Oct 5 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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    22 mins
  • Contact Centre Mythbusting Part 2

    Contact Centre Mythbusting Part 2
    Aug 11 2021
    Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!
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    28 mins
  • Call Centre Headsets

    Call Centre Headsets
    Jul 29 2021
    Everything you need to know about Call Centre Headsets on the CX Central Podcast with Justin Tippett and special guest, Geoff Crane.
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    29 mins
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