Welcome to CX Tea Show where we spill the tea about all things customer experience! In this episode, hosts Rob and Dennis explore the customer experience ecosystem and discuss the importance of putting the customer at the center of everything you do. From product design to user testing, they dive into the key elements that create a seamless and delightful customer experience.

Joining them is guest Eric, who shares his insights on creating a game-changing product while being mindful of data protection and customer needs. The conversation takes a deeper dive into co-creation and the value of giving customers a smaller sandbox to play in when designing a product.

But the conversation doesn't stop there. Rob brings up an important ethical consideration in the tech industry - e-waste and the impact on the planet. They discuss the responsibility of tech leaders like Apple to make sustainable customer experience decisions that are environmentally friendly.

Whether you're a CX expert or just starting to explore the world of customer experience, this episode has something for everyone. So grab a cup of tea and join us for an insightful and engaging conversation about the customer experience ecosystem.

Join your hosts, Dennis Wakabayashi and Rob Dwyer, as they embark on an interstellar adventure into the galaxy of Star Wars customer experiences. In this premiere episode, they scrutinize the Star Wars experience at Disney, unearthing both the light and the dark side of the force of CX.

Dennis and Rob dive into Disney's methods to resurrect the legendary Star Wars brand and determine if they have truly honored its legacy. Get ready for fascinating Star Wars trivia, discussion on the power of nostalgia, and exploration of the three Rs of customer experience - reputation, reach, and relationship.

So grab your lightsabers and blasters and accompany us as we spill the CXT together and decide if Disney has indeed harnessed the true nature of customer experience. 

This is the way.