In this episode of the Claim Hunters, your host Chris Tidball interviews Rob Bowers, Chief Claims Officer at Westfield, as he reflects on his nearly four-decade career ahead of retirement.

Rob discusses the dramatic evolution of claims handling, from handwritten logs to AI, drones, and satellite imagery. He shares insights on remote work, the "Amazon mindset" of modern customers, nuclear verdicts, and the irreplaceable role of human empathy in claims. Rob closes by expressing excitement about retirement, grandchildren, travel, and continued community service.

To learn more about Rob's work, click HERE.

Connect with Rob on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters, your host Chris Tidball interviews Taylor Smith, Founder and President of Suite 200 Solutions, about the 2026 CLM Defense Council study.

They discuss rising claim severity, increasing indemnity and defense costs, and the growing use of AI by plaintiff firms to secure larger settlements. The conversation highlights the defense industry's struggle to keep pace with AI-driven advocacy, a generational staffing crisis in defense firms, and the shortcomings of traditional hourly billing models. Taylor emphasizes the urgent need for insurers and defense counsel to modernize through AI adoption, alternative fee arrangements, and improved negotiation training.

To learn more about Taylor's work, click HERE.

Connect with Taylor on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.

In this episode of the Claim Hunters podcast, your host Chris Tidball interviews Krista Glenn, Chief Claims Officer at Westfield Specialty.

Krista explains how Westfield Specialty, launched in 2021, operates as a specialty division focusing on cyber, excess casualty, and professional lines, with a growing global presence. She shares her career journey from law school to building Westfield Specialty's claims team from scratch. Key topics include hiring strategies, team culture, the complexity of specialty claims, and AI's role in claims processing, which Krista views as a helpful tool rather than a replacement for human expertise.

To learn more about Krista's work, click HERE.

Connect with Krista on LinkedIn HERE.

Think you'd be a great guest on the show? Apply HERE.

Want to learn more about Chris' work at SecondLook? Check out his website at https://secondlook.net/.