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The Communication Advantage: The Small Things That Separate Great Pest Control Companies | EP 245
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The Communication Advantage: The Small Things That Separate Great Pest Control Companies | EP 245
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Most pest control companies offer the same products. So why do some businesses earn loyal customers while others lose them?
In this episode, Allan Draper sits down with Ben Riches, founder of Apex Pest Solutions, to discuss how communication has become one of his company’s biggest competitive advantages. From answering every phone call to following up after every service, Ben shares the systems that have helped his company grow from zero to nearly 850 customers.
They also dive into leadership, consistency, building systems, and the books that have shaped Ben as an entrepreneur.
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