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The Customer Engagement Lab

The Customer Engagement Lab

Written by: PandaDoc
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Learn the most creative sales and marketing campaigns to attract and retain your customers with the PandaDoc podcast.© 2023 Economics Leadership Management & Leadership Marketing Marketing & Sales
Episodes
  • Building Rapport: How to make customers & teammates feel comfortable
    Jun 2 2023

    Today, we’re joined by Grant Strayer, founder of Gateway Subs.

    Grant Strayer built one of the highest-rated sandwich shops in Florida by making every customer feel comfortable (and by serving great hoagies). Grant shares his tips on how he and his teammates quickly develop rapport with each person that walks into their business.

    In this episode, you’ll learn about:

    • Creating “good vibe” environments for customers
    • Social faux-pas that make people uncomfortable
    • How to best build rapport with your teammates
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    51 mins
  • Lessons From the Lab: Canva Pro
    May 5 2023

    Today, we're joined by Cat Lim, Creative Director at Pyper Inc, Jan Aclan, Marketing Operations Manager at Multiverse.io, and Ryanne Koch, Sr. Manager, Customer Success at PandaDoc, for a marketing roundtable discussion.

    In this month's Lessons from the Lab, we try a free trial of Canva Pro, an online graphic design tool for creating social media posts, presentations, videos, logos, and more.

    The team will reveal their custom Canva creations and the marketing lessons they learned from trialing the tool. Plus, the group shares what "marketing made them buy" with clever advertising they came across in their personal lives.

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    45 mins
  • Confident on Camera: Tips to Help You Conquer Shyness and Shine on Camera
    Apr 7 2023

    Today we’re joined by sketch comedian turned business guy Chris Bogue. Chris Bogue is a Creative Advisor at RevPartners.

    Being on camera can be scary. How do you know what to say? What if you make a fool of yourself? Or worse, what if your audience ignores you?

    Well, you might want some help from Chris Bogue. Chris trained at Chicago’s Second City Improv, and he’ll help you loosen up on camera to entice your audience with confidence and charisma.

    Join Travis and Chris to learn how to overcome your fears and hesitations, eliminate awkwardness, connect with your viewer, and capture attention like a pro on camera.

    In this episode, you’ll learn:

    • Improv comedy techniques that can help you on camera
    • How to overcome your nerves by taking action with a video creation exercise
    • Why you should always start presenting from the middle of a story
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    45 mins
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