In this episode of The Expansion Code, host Heather Dick interviews Anita Mittal, a registered social worker and trainer for the SanaSoma Approach, the first trauma-sensitive training for spa professionals in Canada. Anita shares her personal journey and the experiences that led her to develop this crucial training, highlighting the impact spa services can have on clients with trauma or emotional vulnerabilities.

Anita emphasizes the need for a "do no harm" culture in the spa industry and provides practical advice for service providers, including the use of trauma-sensitive intake forms, acknowledging client emotions without offering unsolicited advice, and prioritizing self-care. This episode offers valuable insights for spa owners and professionals looking to create a safer, more empathetic, and healing experience for their clients.

We talk about:

• Trauma-Informed Care in the Spa Industry: The core focus, emphasizing sensitivity and awareness of potential trauma triggers.
• Evolving Client Awareness Post-COVID: How the pandemic has led to increased emotional awareness and self-advocacy among clients.
• Importance of Communication & Boundaries: How service providers can effectively communicate with clients, ask the right questions, and establish healthy boundaries.
• Holding Space: Understanding what it means to hold space for clients' emotions without offering advice or judgment.
• Trauma-Sensitive Intake Forms: The value of using intake forms to gather information about clients' histories and potential triggers.
• Impact of Spa Services: Recognizing the profound impact that beauty and wellness services can have on clients' emotional well-being and self-esteem.

Connect with Anita Mittal:

Website: https://www.sanasoma.ca/

Instagram: https://www.instagram.com/yeg_sanasoma/

How to Connect with Heather:

Follow Heather on Instagram: @iamheatherdick

Follow The Expansion Code Podcast: @theexpansioncode

Website & Resources: www.theexpansioncode.ca

Check out Heather’s consulting packages, free resources, and strategy sessions on her website.

Podcast Sponsor: Blush Artistry

This episode is proudly sponsored by Blush Artist, your one-stop beauty haven for hair, makeup, nails, massage, medispa, and now private fitness and wellness services. Whether you need a killer balayage, a confidence-boosting facial, or a moment of self-care, Blush has you covered.

Book your appointment at: www.blush-artistry.ca

Follow Blush on Instagram: @blushartistrymua

Don't Forget to Subscribe & Review!

Follow the podcast so you never miss an episode.

Leave a review, it seriously helps!

Share this episode with a friend who needs social media clarity.

Check out our giveaways details are always in the show notes & on Instagram!

Catch our full episodes on YouTube: https://www.youtube.com/@TheExpansionCode-HeatherDick

Podcast Artwork created by Lucas Seaward: www.360design.ca

Hosted on Acast. See acast.com/privacy for more information.

In this episode of The Expansion Code, Heather Dick and Tracey Jazmin discuss the mindset and strategies involved in scaling a business from a home-based operation to a commercial space. They emphasize the importance of shifting one's identity to that of a confident business owner and CEO, and focusing on marketing early, setting realistic expectations, and putting systems into place.

The discussion highlights that success is achieved through action and belief rather than simply hoping, and overcoming fear and perfectionism, as well as recognizing and reflecting on achievements to build confidence. Tracey shares valuable tools for managing stress and avoiding burnout.

We talk about:

• Scaling from Home to Commercial: The transition process and considerations.
• Mindset for Growth: Identity and self-perception, overcoming fear, doubt, and limiting beliefs, building resilience and perseverance.
• Team & Delegation
• Goal Setting Approaches
• Stress Management Techniques
• Building Confidence: Reflecting on achievements and recognizing your capabilities.
• Action vs. Hope: Emphasizing proactive steps over passive hoping for success.
• Believing in Yourself: Taking control of your life and business.

Resources:

The Lazy CEO: https://www.amazon.ca/Great-Ceos-Are-Lazy-Exceptional-ebook/dp/B01DBAUZT6

The Untethered Soul by Michael Singer

Connect with Tracey Jazmin:

Website: https://traceyjazmin.com/

Instagram: https://www.instagram.com/tracey.jazmin

How to Connect with Heather:

Follow Heather on Instagram: @iamheatherdick

Follow The Expansion Code Podcast: @theexpansioncode

Website & Resources: www.theexpansioncode.ca

Check out Heather’s consulting packages, free resources, and strategy sessions on her website.

Podcast Sponsor: Blush Artistry

This episode is proudly sponsored by Blush Artist, your one-stop beauty haven for hair, makeup, nails, massage, medispa, and now private fitness and wellness services. Whether you need a killer balayage, a confidence-boosting facial, or a moment of self-care, Blush has you covered.

Book your appointment at: www.blush-artistry.ca

Follow Blush on Instagram: @blushartistrymua

Don't Forget to Subscribe & Review!

Follow the podcast so you never miss an episode.

Leave a review, it seriously helps!

Share this episode with a friend who needs social media clarity.

Check out our giveaways details are always in the show notes & on Instagram!

Catch our full episodes on YouTube: https://www.youtube.com/@TheExpansionCode-HeatherDick

Podcast Artwork created by Lucas Seaward: www.360design.ca

Hosted on Acast. See acast.com/privacy for more information.

In the final episode of The Bridal Client Series, Heather discusses strategies for transforming one-time wedding clients into loyal, returning customers and raving fans. She emphasizes the importance of viewing the wedding as the start of a continuing relationship, not the end.

Heather shares actionable tips for elevating the client experience, including sending timely check-ins and preparation guides, providing thoughtful touch-up kits, and personalizing the service with mini-facials and aromatherapy to ease pre-wedding anxiety. She also stresses the need for post-wedding follow-up through email marketing, social proof, and events to keep the connection alive and encourage repeat bookings for other life events, such as anniversary or maternity shoots.

We talk about:

• Client Retention in the Wedding Industry: The challenge of repeat clients and the importance of building lasting relationships.
• Elevating the Client Experience: Going above and beyond to make clients feel special and valued.
• Proactive Communication: Sending one-month, three-month, and six-month check-ins with helpful guides.
• Timeline Management: Balancing the need for a schedule with the flexibility to accommodate unexpected delays.
• Personalization and Pampering: Offering services like mini-facials, hand massages, and aromatherapy to reduce client anxiety.
• Post-Wedding Follow-Up: Utilizing email marketing and other strategies to stay connected with clients after the wedding.

How to Connect with Heather:

Follow Heather on Instagram: @iamheatherdick

Follow The Expansion Code Podcast: @theexpansioncode

Website & Resources: www.theexpansioncode.ca

Check out Heather’s consulting packages, free resources, and strategy sessions on her website.

Podcast Sponsor: Blush Artistry

This episode is proudly sponsored by Blush Artist, your one-stop beauty haven for hair, makeup, nails, massage, medispa, and now private fitness and wellness services. Whether you need a killer balayage, a confidence-boosting facial, or a moment of self-care, Blush has you covered.

Book your appointment at: http://www.blush-artistry.ca

Follow Blush on Instagram: https://www.instagram.com/blushartistrymua/

Don't Forget to Subscribe & Review!

Follow the podcast so you never miss an episode.

Leave a review, it seriously helps!

Share this episode with a friend who needs social media clarity.

Check out our giveaways details are always in the show notes & on Instagram!

Catch our full episodes on YouTube: https://www.youtube.com/@TheExpansionCode-HeatherDick

Podcast Artwork created by Lucas Seaward: www.360design.ca

Hosted on Acast. See acast.com/privacy for more information.