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The Full Desk Experience

The Full Desk Experience

Written by: Crelate
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About this listen

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to take to your firms immediately. In the Industry Spotlight series, Kortney interviews industry experts and leaders, highlighting their journeys to success and key insights into the staffing and recruiting industry. Don't have an hour to dedicate to a podcast? Listen in to our FDE Express - where you'll get quick-hit insights and tips in 10 minutes or less. With new episodes dropping weekly, this is the perfect opportunity to stay up-to-date on the latest trends and best practices in the industry. Don't miss out - join us for The Full Desk Experience today! If you'd like to attend the live session, be sure to visit our website for more information.Crelate, Inc. Careers Economics Management Management & Leadership Personal Success
Episodes
  • Kortney Harmon Keynote | The Elite Recruiter- Selling Less, Winning More: The Power of Intentional Relationships in Staffing
    Feb 19 2026

    What if growth in 2026 isn’t about doing more — but choosing better? In this keynote from Benjamin Mena’s Elite Recruiter Sales & BD Summit, Kortney Harmon reframes what winning looks like in today’s staffing market.

    In this episode, you’ll hear insights from Kortney Harmon’s keynote at Ben Mena’s Sales and BD Summit, where she explores why narrowing focus, redesigning revenue strategy, and protecting the right relationships are critical in today’s staffing market. As sales cycles lengthen and effort becomes more expensive, Kortney breaks down how intentional account selection, system alignment, and leadership judgment can eliminate wasted activity and margin erosion. From confronting burnout and revenue concentration to building repeatable processes that reduce reliance on heroics, she shares practical frameworks to help firms move from reactive selling to relationship-driven growth

    Whether you’re an agency leader, full-desk producer, or building the next phase of your firm’s growth, this episode challenges you to rethink where your effort is going — and whether it’s truly compounding.
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    Follow Benjamin Mena LinkedIn: LinkedIn: Benjamin

    Benjamin Mena with Select Source Solutions: here

    The Elite Recruiter Podcast Instagram: https://www.instagram.com/theeliterecruiter/

    Follow Crelate on LinkedIn: Crelate

    Want to learn more about Crelate? Book a demo here

    Subscribe to our newsletter: The Full Desk Experience

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    58 mins
  • Industry Spotlight | Building Trust and Reputation in a Transaction-Driven Recruiting World with Elizabeth Rosenberg, Founder - The Good Advice Company
    Feb 5 2026

    In an industry built on speed, what actually sustains long-term success. In this Industry Spotlight, Kortney Harmon sits down with Elizabeth Rosenberg to examine why trust and reputation remain recruiting’s most durable advantage.

    Drawing on decades of experience advising executives on communication and personal brand, Elizabeth offers a grounded perspective on how credibility is built through everyday behavior. The conversation explores where transactional habits quietly undermine relationships, why visibility without intention can weaken trust, and how recruiters shape their reputations long before deals are closed. Rather than focusing on tactics, this discussion reframes personal brand as a reflection of consistency, judgment, and how leaders show up when it matters most.

    The conversation reveals why lasting relationships—not speed alone—define long-term success, and how investing in trust and authenticity shapes both stronger firms and more durable careers.

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    Follow Elizabeth Rosenberg on Linked: LinkedIn | Elizabeth

    Check out her website here

    Follow Crelate on LinkedIn: Crelate

    Want to learn more about Crelate? Book a demo here

    Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

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    47 mins
  • FDE Express| Eight Signals Redefining Recruiting Leadership in 2026
    Jan 22 2026

    Is the recruiting industry actually changing—or simply recalibrating? Kortney Harmon cuts through the noise to examine what’s really shaping recruiting leadership as firms look toward 2026. Rather than chasing headlines or hyped predictions, this Express episode outlines eight quiet but powerful signals emerging from real conversations with owners, operators, and executives. Kortney explores why relationships are becoming strategic again, how discipline is replacing tech accumulation, and why AI is shifting from competitive advantage to expected infrastructure. The conversation reframes growth around sustainability, trust, and clarity—highlighting the rise of operator-strategists, the redefinition of candidate experience, and the identity questions firms can no longer avoid.

    Grab a coffee and tune in for quick, practical inspiration to help you lead and grow your talent business—with less chaos and more purpose.

    ______________________

    Follow Crelate on LinkedIn: Crelate

    Want to learn more about Crelate? Book a demo here

    Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

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    12 mins
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