In this episode of the MSIA Good Tech Podcast, we speak with Kirk Kikirekov from HealthTrack, Chris Smeed from Cubico, Dr Safwan Sayyal from Sayyal Health Services, Helen Souris from Cardihab, Cameron Sampson from Telstra Health, Maxwell Holmes from MediRecords, Marcus Wilson from Surgical Partners, Robert Best from MIMS, Jan Chaffey and Cameron Jaffrey from Stat Health. This special episode is focused on essential software tools for GPs and specialists, highlighting the leading solutions helping Australian healthcare providers streamline processes, maintain safety, improve efficiency, and support sustainability.

A series of in-depth interviews with founders, CEOs, clinicians, and product leads from multiple companies serving primary and specialist care. Covering the development and evolution of clinical and practice management systems, data integration, digital transformation, medication safety, multidisciplinary care, billing and business optimisation, and prevention.

Key Takeaways:

• Integrating digital capture of medical devices and medication usage at the point of care improves workflow efficiency. Helping clinicians respond swiftly to recalls and ensure accurate billing and stock management (Kirk Kikirekov, Dr Safwan Sayyal).
• The transition from on-premises to cloud-based practice management systems is an ongoing journey, with organisations navigating security, connectivity, regulatory requirements, and clinician preferences. (Maxwell Holmes, Cameron Sampson, Jan Chaffey, Cameron Jaffrey).
• Evidence-based digital therapeutics and preventive care technologies, such as remote cardiac rehabilitation platforms, demonstrate improved outcomes (e.g., reduction in hospital bed days), greater equity of access, and cost-effectiveness compared to traditional care. (Helen Souris).
• Robust reporting, analytics, and care optimisation tools help practices spot care opportunities, improve outcomes, and strengthen financial health. Seamless integration with existing systems delivers daily data-driven insights while supporting compliance and long-term sustainability. (Chris Smeed, Marcus Wilson).
• Authoritative medication information and up-to-date decision support enable safe prescribing and dispensing. Centralised resources like MIMS provide clinicians with real-time PBS updates, reliable medication guidance, and safe management tools, while also supporting IT vendors through trusted partnerships. (Robert Best).
• Interoperability across platforms within practices and large organisations is becoming essential. Open APIs, FHIR standards, and marketplace models make it easier to connect add-ons, integrate technologies like AI scribes, and tailor workflows to varied clinical needs.(Maxwell Holmes, Cameron Sampson, Jan Chaffey, Cameron Jaffrey).
• Business efficiency in healthcare relies not only on clinical excellence but also transparent, automated financial management. (Marcus Wilson).
• Industry collaboration among software vendors, government, professional groups, and clinicians is essential in navigating digital health challenges, supporting innovation, and driving adoption of tools that demonstrably improve care quality and organisational sustainability.

The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools...

In this episode of the MSIA Good Tech Podcast, we speak with Gerard Stevens from Webster Care, Dr Ben Hurst from HotDoc, Dr Frank Pyefinch and Lorraine Pyefinch from Best Practice, and Jenny O’Neil from Episoft about the journeys of industry founders, inventors, and stars who have shaped the landscape of Australian health technology.

Covering the personal stories behind the development of well-known products such as the Webster Pack, HotDoc, Best Practice, and Episoft. Each guest shares the inspiration that led to their innovations, challenges faced during their development, and the ongoing impact of their work within healthcare. Exploring topics in creating practical technology for medication management, driving efficiency in clinical settings, the role of practitioner founders in product success, interoperability, and advice for new entrants to the sector. Focusing on real-world problems, the iterative nature of health tech innovation, and the critical need to address evolving requirements in the industry.

Key Takeaways:

• The Webster Pack was developed to improve medication compliance and patient independence, now widely recognised in aged care and community settings.
• HotDoc enables GPs to reduce administrative burden and focus on quality patient care, offering digital solutions for bookings and patient engagement.
• Best Practice originated from the direct needs of clinicians and grew through continuous feedback, practical innovation, and strong industry standards.
• Founders with clinical backgrounds are well-placed to identify practical problems and build relevant solutions, as demonstrated by Best Practice and Episoft.
• Addressing interoperability and standardisation (such as adopting FHIR) is critical for efficiency and future-proofing industry partnerships.

The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of the MSIA Good Tech Podcast, we speak with Grahame Grieve, founder of HL7 FHIR, about international trends in healthcare interoperability, with a focus on the Australian landscape. Exploring which interoperability approaches are working, which are not, and what the next steps are for both software and frontline care.

Discussing the problems at the core of interoperability, including why FHIR was created and the progress made over the years. Talking on the ongoing challenges faced by clinicians and consumers, the importance of standards and governance, and the balance needed between innovation and conformity. Grahame gave insight into the differences between Australian and global initiatives, such as SPARKED and Argonaut, reflecting on the roles of government and industry, and the critical need to build technical and clinical capacity for future progress.

Key Takeaways:

• Interoperability in healthcare is a complex, ongoing process requiring agreement across thousands of elements, not just technical connections.
• A major challenge is that end-users of software (clinicians) are often not the purchasers, leading to misaligned priorities in solutions delivered.
• Effective standards necessarily limit flexibility for individual users to ensure broader societal benefits, which can be a source of frustration at the clinical level.
• Australia’s approach, driven by strong governance and community engagement, provides a solid model, though long-term technical capacity remains a limiting factor.
• The success of interoperability can be determined by which healthcare providers would be hampered if existing tools were taken away.

The MSIA Good Tech Podcast responds to hot health topics through expert commentary with practical working responses from industry. Each episode brings you expert commentary and practical insights from industry leaders and professionals. The MSIA addresses pressing health topics and offering tangible solutions. Our goal is to spotlight challenges, bridge gaps, and uncover opportunities that enhance healthcare standards. Whether you're a professional within health service delivery or committed to staying abreast of best practices in Australia, join us for a deep dive into critical issues like AI, aged care, interoperability, primary health care tools and more. With real-life case studies, we demonstrate how cutting-edge technology is transforming healthcare, one solution at a time.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.