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The Happy Customer Channel

The Happy Customer Channel

Written by: Buena Vista Creative
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 YouTube and Podcast series around providing excellent customer service to any industry.© 2026 The Happy Customer Channel Economics Leadership Management Management & Leadership
Episodes
  • EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

    EP. 97 - Grant Miller | Miami's Pulse: News and Narratives
    Jan 15 2026
    Grant breaks down the origins of Miami Community Newspapers (a family business 43+ years in the making), why community journalism still matters, and how local media can spotlight the people and small businesses that big outlets miss. We talk about the city’s explosion of growth—from FIFA, F1, and the World Baseball Classic bringing in global dollars, to the real challenges locals feel around affordable housing, public schools, and small business regulations. Plus: Grant’s wild backstory importing exotic animals in Guyana, his decades of coaching youth sports, the culture of Christopher Columbus High School, and a legendary detour into Arbetter’s Hot Dogs “Hall of Fame” talk (yes, the Jose Canseco rumor comes up). We even take live audience questions—including how much Grant still benches. If you love Miami history, local business, community stories, and the real conversations happening behind the scenes—this one’s for you.
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    50 mins
  • EP. 96 - Jose Alvarado | The CX North Star

    EP. 96 - Jose Alvarado | The CX North Star
    Jan 6 2026
    Jose breaks down why outsourcing can enhance a brand (not dilute it), how he filters decisions through core values, and why many organizations are rushing into AI without fixing the fundamentals. We also dig into the future of CX: the right blend of human + AI, the shift toward behavioral metrics, and the timeless truth that trust is the currency. Key takeaway? Empathy and simplicity create loyalty.
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    30 mins
  • EP. 95 | The Best of 2025 Super Cut

    EP. 95 | The Best of 2025 Super Cut
    Dec 29 2025
    In this compilation, you’ll hear the top moments from our guests this year—business leaders, entrepreneurs, customer service experts, and a legendary coach—as they share real insights on discipline, resilience, tenacity, and what it truly takes to succeed—in business and in life. These conversations go beyond surface-level motivation. They’re honest, hard-earned lessons about showing up consistently, overcoming adversity, building strong teams, and creating experiences that leave a lasting impact. Whether you’re building a company, leading a team, or working to become better at your craft, this episode is a reminder that success is built through service, mindset, and commitment over time. If you’ve been looking for clarity, inspiration, or a reset—this one’s for you. Thank you again for a wonderful 2025 full of amazing conversations, and we’ll see you in 2026!
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    25 mins
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