S3:E3

Safety, Humility and Compassion: Patient Communication in a Multicultural World

In this episode, Dr. Bill McCauley explores the complexities of cultural communication in healthcare. Joined by Dr. Tehseen Ladha and Jannelle Yoon, the discussion delves into the challenges and strategies for effective communication with diverse patient populations. From understanding high and low context cultures to practicing cultural humility and safety, this episode offers valuable insights for healthcare professionals aiming to improve patient interactions and outcomes. Tune in to learn how empathy, curiosity, and cultural awareness can transform healthcare experiences.

• AI Clinical Scribes (e.g., ambient documentation tools) Technology that captures physician–patient dialogue and generates clinical notes, improving presence and connection.
  • Ontario MD
  • CPSO
• Sepsis Information – Sepsis Alliance Patient-friendly education on recognizing sepsis early.
• Women's Health & Menopause Research – Women's College Hospital (Toronto) A leading Canadian institution advancing research on menopause and women's health.
• Shared Decision-Making & Patient Communication – Choosing Wisely Canada Supports conversations around testing, treatments, and evidence-informed care.

S03 E01:

In this episode of The Hat Rack, host Dr. Bill McCauley sits down with Dr. Eleftherios Soleas(Terry) and Dr. Adam Gavarkovs (adam.g@ubc.ca), two leading Canadian scholars in health professions education, to explore the often-invisible world of research in Continuing Professional Development (CPD). Together, they uncover how scholarship drives change in medical education—shaping how physicians learn, practice, and sustain their careers.

From the evolution of CPD beyond conferences to the rise of assessment-based learning, interprofessional teamwork, and workplace-embedded education, this conversation highlights how evidence is reshaping practice. The guests also discuss the transformative potential of artificial intelligence—from AI-powered simulated patients to personalized learning through EMRs—and the challenges of ensuring ethical, safe, and effective use.

Listeners will gain fresh insight into the past, present, and future of CPD research, including its role in promoting physician well-being, fostering professional collaboration, and creating meaningful, agile learning experiences.

Referenced Resources:

• Journal of Continuing Education in the Health Professions (JCEHP) – A leading peer-reviewed journal publishing scholarship on CPD, learning, and health professions education. Explore at JCEHP.
• Royal College of Physicians and Surgeons of Canada (RCPSC) – Accreditor and standard-setter for CPD activities in Canada, including recognition of assessment-based and team-learning models. Visit royalcollege.ca.
• Amy Edmondson's Work on Psychological Safety – Foundational research on how safe, supportive team environments foster deeper learning and collaboration. See The Fearless Organization.

Find Something to Hang Your Hat On!

Listen to The Hat Rack podcast, where physicians gain access to the strategies and insights that CPD experts use to plan, deliver, and measure meaningful continuing education. Guests draw from extensive local, national, and international experience, providing practical takeaways for physicians and educators alike.

Hosted by Dr. Bill McCauley, CPD Associate Dean at the Schulich School of Medicine & Dentistry, Western University in London, Ontario, Canada.

📧 Questions, Comments, & Suggestions: thehatrack@uwo.ca