This time on The Kindness Marketing Podcast, social media expert Dawn Renshaw explores how internal marketing shapes culture, starting with the idea that employees are our first customers and kindness is something we model through everyday actions.

Dawn shares specific habits that build trust, reduce turnover, and create ripple effects that reach clients, families, and communities.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

One bad review can feel like a fire alarm for your entire business and the wrong reply can turn a small spark into a viral mess.

Social media expert Dawn Renshaw, founder of Stoney Creek Social Media, walks through what “crisis” really means in day-to-day small business life, why the “let’s get it deleted” reaction to a bad post is usually a dead end, and what response can shift the tone fast.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

Social media expert Dawn Renshaw unpacks what generosity in branding really means and why people are drawn to businesses that treat employees, customers, and communities with care. We share practical ways to show your values without sounding performative, plus real stories that explain the “givers gain” feeling.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.