Tom was joined by Laura Jackson from creative content agency Not Actual Size to talk about content, a topic that often gets forgotten about and not given the focus it deserves. NAS design content and manage communities for some of the biggest brands in the world and their words are seen by millions.

Along the way they talked about

• What content actually is and why it's so important to people
• What teams can do to bring a more rigorous content focus to their workflows
• Useful frameworks for content success and the importance of accountability 

The Lighthouse Podcast returns, and we've had a format re-shuffle! 🎉

In our 'Spotlight' section we take a deeper dive into a topic we know will give a ton of value to product teams. This episode, Head of Client Services Shelley joins us to discuss product maturity; what is is, why it matters, and how forward-thinking organisations can make improvements.

Further product maturity reading and resources:

•  How user-centric is your organisation?
• User-centricity is for everyone
• Transforming the traditional: The challenge of user-centricity for large organisations
• Register your interest in the Lighthouse Product Beacon and find out how mature your organisation is

In 'Housework' - where we discuss the inner workings of a creative agency - we hear from Senior Client Manager Jolien on how small changes to status reports had a big impact on client happiness and even created a potential new revenue stream. And you thought reporting was boring!

We round up with a recap of our last ManyHands event, where we brought talented product professionals together to work on a fun fictional problem. Yes, one team really did consider offering 'war as a service' to world leaders.

• Find out more about ManyHands and register your interest in taking part

Want to get in touch with Bianca Berning? Have a look at all of her work here. 

Want to learn more about font design? Have a look at Dalton Maag!