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The Michelle Pascoe Hospitality Podcast

The Michelle Pascoe Hospitality Podcast

Written by: Michelle Pascoe
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 Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us! Economics Marketing Marketing & Sales
Episodes
  • Women in Hospitality Leadership: Confidence, Connection & Career Growth

    Women in Hospitality Leadership: Confidence, Connection & Career Growth
    Feb 17 2026
    Hospitality careers don’t follow straight lines — and that’s exactly where the opportunity lies. In this episode, Kimberley Malcolm, General Manager of Member Experience & Compliance at the Australian Hotels Association (Victoria), shares her journey from pouring beers behind the bar to shaping leadership, compliance and community across the hospitality and gaming sectors. You’ll hear practical insights on: Why “soft skills” are actually leadership superpowers How women can confidently step into leadership — even when the room doesn’t look like them The power of mentorship, sponsorship and genuine networking How hospitality venues remain the heartbeat of their communities This is a must-listen for hospitality professionals, emerging leaders and women ready to grow their influence without losing authenticity. Listen now & share with someone building their career in hospitality. Contact Kimberley AHA Website: www.ahavic.com.au State of the Industry Report: https://www.ahavic.com.au/get-to-know-us/13569-2/ Global Gaming Women: https://www.globalgamingwomen.org/ Contact Michelle Website: www.michellepascoe.com
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    47 mins
  • Leadership Communication Skills: Project Certainty & Influence

    Leadership Communication Skills: Project Certainty & Influence
    Feb 10 2026
    How do leaders make a powerful first impression — before they even speak? In this episode, Michelle sits down with leadership communication trainer and pitch advisor Michael Kelly to unpack the subtle (but critical) skills that separate confident leaders from those who struggle to be heard. From body language and vocal tone to pausing, certainty, and executive presence, this conversation is packed with practical tools hospitality leaders can apply immediately — on the floor, in meetings, and under pressure. You’ll learn why people believe certainty before content, how to avoid rambling, and how to communicate with calm authority even when things go off script. If you lead people, pitch ideas, or manage teams in fast-paced environments, this episode is essential listening. Connect with Michael Website: michaelkelly.com.au Connect with Michelle Website: michellepascoe.com
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    46 mins
  • Raising the Bar: Leadership Behaviours That Create Respectful and Safe Hospitality Venues

    Raising the Bar: Leadership Behaviours That Create Respectful and Safe Hospitality Venues
    Feb 3 2026
    Content warning: This episode discusses sensitive topics including sexual harassment and workplace safety. In this episode of The Michelle Pascoe Hospitality Podcast, we explore the leadership behaviours that create safer, more respectful hospitality venues — and why hope is not a strategy when it comes to workplace culture. Michelle is joined by Karen Maher, founder of Smart Culture and a leading WHS and cultural consultant, who brings over 20 years’ experience working across hospitality, government, and private organisations. In this episode, we discuss: Why leadership behaviour matters more than policies How hospitality culture has shifted — and where gaps still exist The real impact of sexual harassment on individuals, teams, and bystanders What strong leaders do differently to prevent unsafe behaviours How to build a speak-up culture that people actually trust Practical steps leaders can take to respond safely and supportively Why “hope” is one of the most dangerous workplace strategies This is an essential listen for hospitality leaders, middle managers, HR professionals, and anyone responsible for workplace culture and safety. If this conversation resonates, share it with someone who leads people in hospitality, then subscribe to the podcast for more industry insights on leadership and customer experience. Connect with Karen: smartculture.com.aukarenmaher.com.au Connect with Michelle: michellepascoe.com
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    54 mins
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