The New Edge in Business Growth

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The New Edge in Business Growth

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About this listen

KPMG’s Customer First Podcast brings together global experts to discuss the latest trends in customer experience, highlighting insights from the Customer Experience Excellence Report. This episode explores why customer experience is a key differentiator for businesses, introduces the six pillars framework, and examines how technology, empathy, and total experience strategies help leading brands drive growth and stand out in a competitive market. Our speakers: · Walt Beck, Global Customer Advisory CoE Lead, KPMG International · Scott Lieberman, Customer Advisory Leader, KPMG US · Tomas Potmesil, Customer Advisory Leader, KPMG EMA

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