Good Customer Support Also Means Sales

In this episode of the Open Sourcery podcast, I'm chatting with Ines van Dijk. Ines has a wealth of open-source support experience, and her insights into the role of support are enlightening.

Show notes

Todoist

Toggl

Ines on Twitter

Quality in Support

Quality in Support on Twitter

In this episode of the Open Sourcery podcast, I’m chatting with Mika Epstein. Mika is a well-known contributor to the WordPress project, who recently shared her horrific experiences of harassment from a member of the open-source community she is part of.

When It’s (Not?) Burnout

Mika on Twitter

• Apache SSI
• SourceForge
• A Perfect Storm
• The 2020 WordPress and PHP 8 compatibility report
• The Grumpy Programmer’s Guide To Testing PHP Applications
• Documentation of test tools PHPUnit
• Rolling schedule for WordPress upgrades
• Git Extensions
• Juliette on Twitter

Featured image credit – Faces of Open Source / Peter Adams

Show notes:

10up

Distributor

ClassifAI

Helen @ WordPress.org

WordPress 5.6 release squad

The source of the amazing egg bread recipe

Helen on Twitter

Show notes:

Calm App

Tammie on Twitter

Tammie’s website

Show notes:

WordPress Team Lead post

Meeting Etiquette

Updates to WordPress profiles and jobs.wordpress.net

Hemmingway App

Geekbot

Josepha on Twitter

WordPress Slack (@chanthaboune)

Show notes:

Luxembourg

Plesk

A tough desicion

Carole’s Manifesto

Lipedema

WordPress Polyglots Team

Toggl

Wrike

Carole on Twitter

Carole on Facebook

Show notes:

WooNav: Integrated in WP 3.0

JavaScript for WordPress

ES6 for everyone

React for beginners

Egghead.io

Laravel

Lumen

RLabs

Local by Flywheel

Jeff’s blog

Jeff on Twitter